topic Re: NO Signal in Mobile Network discussions

NO Signal

drover1825 — Mon, 03 Jun 2024 11:19:52 GMT

No signal again locally and being taken round and round again by the wonderful EE webpages.

Re: NO Signal

Leanne_T — Mon, 03 Jun 2024 13:48:36 GMT

Welcome to the community.

Have you tried restarting the phone?

If so and you still have no signal, could you check your postcode on our network status checker to see if we're aware of any problems in the area?

Speak soon.

Leanne 🙂

Re: NO Signal

drover1825 — Mon, 03 Jun 2024 13:58:56 GMT

Had a message saying they are upgrading the system and all will be well in THREE days time. Probably working hard to cancel the copper wire landline so us in the rural areas will have nothing in an emergency. It’s a right laugh “ enable wi fi calling “ here as our router in via ee 4GEE . So no signal equals no Wi-Fi calling.

Re: NO Signal

Leanne_T — Mon, 03 Jun 2024 15:11:41 GMT

Hi @drover1825

Thanks for coming back and letting me know.

I am very sorry for any inconvenience to service whilst the planned work on the mast is completed.

Leanne.

Re: NO Signal

bristolian — Mon, 03 Jun 2024 15:14:45 GMT

This is another couple of scenarios where operators are in a no-win situation.

Depending on the individual site config & nature of works, adding extra carriers or technologies often requires a complete outage. Yet don't do these rolling upgrades and MNO's can be criticised for having issues caused by traffic growth.

There are customers who are not aware of WiFi-calling and without promoting the option, would be left off-service completely by radio outages. By having all your home services delivered over the same technology, naturally you introduce a single point of failure, and cause complaints when that tech is unavailable. Again, networks are in a no-win situation where they're criticised from both sides.

Re: NO Signal

drover1825 — Tue, 04 Jun 2024 08:52:09 GMT

The utility company warns us when the service is down but No warning from the telecommunications. They just do what they want without a thought for their customer - WHY is this?

Re: NO Signal

bristolian — Tue, 04 Jun 2024 09:17:56 GMT

Fixed address utility supplies are fundamentally different to mobile telephony where the end user is not fixed to a particular location.

If you do want updates on planned & unplanned outages in particular UK locations, the "my places" feature on the status webtool provides it on an opt-in basis.

Re: NO Signal

rufford155 — Tue, 04 Jun 2024 09:37:35 GMT

Sorry, but that's ridiculous.

Agree about those coming to area but there's probably far more who actually live there.

They know where we live and whether that's in the affected area and they have our number & email so there's no excuse.

No service for 2 to 3 days and no warning it's nothing short of disgraceful with zero regard for the customer.

Presume you wouldn't mind if your water was cut off for 3 days without warning?

Re: NO Signal

rufford155 — Tue, 04 Jun 2024 09:38:05 GMT

Agreed 100% !

Re: NO Signal

bristolian — Tue, 04 Jun 2024 10:50:49 GMT

Notification of planned outages is often on an opt-in basis, even for fixed-line telecoms providers.

Re: NO Signal

drover1825 — Tue, 04 Jun 2024 11:31:09 GMT

EE have our phone numbers and where we live surely it would be polite to inform the customer if there is going to be an outage , imagine if you were working from home or running B&B or a farm ! Come on no excuses you have our money every month.

Re: NO Signal

rufford155 — Tue, 04 Jun 2024 12:54:07 GMT

Agree 100%

Re: NO Signal

drover1825 — Wed, 05 Jun 2024 10:48:11 GMT

Still no signal . Well this is the SECOND time we’ve been cut off for a mast upgrade and I guess the “third mast” will need an upgrade so I will have a further outage in the days ahead.
Maybe this time a nice email or text will arrive to give some warning!

Re: NO Signal

bristolian — Wed, 05 Jun 2024 10:59:13 GMT

Depending on the individual site config and specifics of the changes being made, sometimes a complete outage will last several days or it may be just during onsite work - with restoration of particular services out-of-hours.

Re: NO Signal

drover1825 — Wed, 05 Jun 2024 16:32:29 GMT

Already registered :- Did Not work I’m afraid until we realised there was no mobile signal.
This is all work scheduled in by date and time and I’m afraid it’s a case if can do better PLEASE.
Customers pay good money for a service and it’s not their job to go seeking out the issue when it falls over. Technology must work both ways, just be nice and inform the customer in good time there will be a period of no service.
Back now from a 60 mile round trip to hospital and fantastic I have TWO bars showing on my phone.