https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1392131#M34750 <P>So as a rough guestamite how much longer will we have to wait been over five months now will it be another five.</P> Fri, 31 May 2024 19:21:10 GMT Custardcream 2024-05-31T19:21:10Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1336916#M31575 <P>Update: 6 March 2025</P> <P>Over the past few days, our engineers have accessed the area and completed integrating the mast onto the network. The mast is now on-air, restoring full service to the Stacksteads area.</P> <P>We will continue to monitor performance in the area.</P> <HR /> <P>Update: 28 February 2025</P> <P>Over the past few weeks, our engineers have been working with the site provider to agree a date to access the area and start integrating the mast onto the network. Barring any unforeseen delays, we expect to access the area and start the integration next week, and the mast to be on-air by the middle of March.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 07 February 2025</P> <P>Over the past few weeks, our engineers have accessed the area and found the generator used to power the mast was faulty. We have completed the work needed on the generator for the power supply and are working to agree a date for the integration of the mast onto the network. Once the integration has started, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.&nbsp;</P> <HR /> <P>Update: 17 January 2025</P> <P>Over the past week, our engineers have been working to agree a date for the integration of the mast onto the network to start. Barring any unforeseen delays, we expect the integration to be completed and the mast to be on-air by the beginning of February, restoring full service to the area.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 10 January 2025</P> <P>Over the past month, our engineers have installed the power supply needed for the transmission and are waiting for a date for the integration of the mast onto the network to start. Once we have a date for the integration, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 14 November 2024</P> <P>Over the past few months, our engineers have completed building the equipment needed for the new mast. We are currently awaiting a date for the transmission to be installed to integrate the mast onto the network. Once we have a date for the transmission, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.&nbsp;</P> <HR /> <P>Update: 02 September 2024</P> <P>Our engineers have been working to source the parts needed to start building the equipment needed for the new mast. Due to stock availability, the build has been slightly delayed. Barring any further unforeseen delays, we expect the equipment to be available and the build to start by the end of October. Once the equipment has been built, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 19 July 2024</P> <P>Over the past few months, our engineers have been working with the council to agree a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment by the end of August. Once the build is completed, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 24 May 2024</P> <P>Over the past few weeks, the legal steps have been completed and our engineers are working with the council to agree a date to access the area and start building the equipment needed for the new mast. Once we have a date for access, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 03 May 2024</SPAN></P> <P style="background: white;"><SPAN>Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of May. </SPAN><SPAN>Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> <P style="background: white;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 18 April 2024</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few weeks, our engineers have experienced a slight delay completing the legal negotiations with the council. Barring any further unexpected delays, we expect all legal steps to be completed by the end of April. </SPAN><SPAN>Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> <P style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 04 March 2024</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few months, our engineers have started legal negotiations with the council to legally acquire the land, and we expect all legal steps to be completed by the end of March. Pending a positive outcome from the legal negotiations, we will start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>We are aware of a signal issue that is affecting some of our customers in the Stacksteads area.&nbsp;Our mast in the area had to be removed from the existing site in December 2023, as this was requested by the landowner.</P> <P>Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have started legal negotiations with the council to acquire the land and complete surveys at the location to make sure this will be suitable for the equipment. Once all legal steps and surveys have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</P> <P>We will keep you updated on this post.</P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</P> <P>For information on who can use WiFi Calling and how to set up this service, please see our&nbsp;<A href="https://community.ee.co.uk/t5/Mobile-Services/EE-WiFi-Calling-All-you-need-to-know/td-p/1057637" target="_blank" rel="noopener">EE WiFi Calling: All you need to know, article.&nbsp;</A></P> Thu, 06 Mar 2025 12:07:33 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1336916#M31575 Leanne_T 2025-03-06T12:07:33Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337349#M31588 <P>Will we be compensated for the massive disruption we are encountering? I have lost work due to missing calls&nbsp;</P> Wed, 13 Dec 2023 18:04:58 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337349#M31588 AmberFaces98 2023-12-13T18:04:58Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337380#M31592 <P>On this basis I have been refunded for this month how long are we looking at? And I hope will be compensated for this</P> Wed, 13 Dec 2023 19:00:01 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337380#M31592 Heidihi2 2023-12-13T19:00:01Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337408#M31597 <P>Would it not have been beneficial to find the land and negotiate all this prior to being asked to remove your mast from the previous place?</P><P>Its all well and good saying to turn on WiFi calling, but that doesn’t help with people who aren’t on WiFi to call you or receiving standard sms messages.</P><P>Your team has stated there hasn’t been a problem when in fact there has. Why bother lying to your customers?</P><P>Will there be some form of compensation to all customers affected?most people don’t want to pay full price for half an unacceptable service&nbsp;</P> Wed, 13 Dec 2023 19:57:48 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337408#M31597 Wesleyrackham 2023-12-13T19:57:48Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337410#M31598 <P>Can we get credits to our account since my phone is unusable on signal?&nbsp;</P> Wed, 13 Dec 2023 20:00:24 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337410#M31598 Sah89 2023-12-13T20:00:24Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337416#M31600 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1295942">@Wesleyrackham</a>&nbsp;wrote:<BR /><BR />Would it not have been beneficial to find the land and negotiate all this prior to being asked to remove your mast from the previous place?<BR /><HR /></BLOCKQUOTE> <P>I am not familiar with the specifics of this case, but the search for a new site location begins as soon as the need for a replacement becomes apparent. If legal rights expire before the new site is live, a network operator often has little choice in how to proceed.</P> <P>The legal process around network site leases can often be very complex and posts on internet forums cannot do them justice.</P> <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1295942">@Wesleyrackham</a>&nbsp;wrote:<BR /> <P>Its all well and good saying to turn on WiFi calling, but that doesn’t help .... receiving standard sms messages.</P> <HR /></BLOCKQUOTE> <P>WiFi-calling supports sending &amp; receiving SMS. If EE didn't suggest mitigations such as WiFi-calling, they would be easily criticised by customers who weren't otherwise aware.</P> Wed, 13 Dec 2023 20:24:36 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337416#M31600 bristolian 2023-12-13T20:24:36Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337449#M31603 <P>WiFi calling supports WiFi calling and only WiFi messages. It doesn’t support your standard sms message, so unless someone else has it turned on. They won’t be receiving my messages and I won’t receive theirs. Also I shouldn’t have to use WiFi to do any of the above, I’m paying for a cellular service that at the minute is down and no date in site for when it will be fixed&nbsp;</P><P>it’s ok saying they would be heavily criticised. It’s a bit late for that being as no one was aware that this was taking place and they have denied any problems until now. It’s been like this since the 2nd of December. A courtesy email or message goes a long way when it come to informing your customers of disruptions and lack of service.&nbsp;</P> Wed, 13 Dec 2023 21:28:57 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337449#M31603 Wesleyrackham 2023-12-13T21:28:57Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337450#M31604 <P>I'm not sure what you're referring to by "WiFi messages", but I assure you that WiFi-calling supports sending &amp; receiving SMS text messages.</P> Wed, 13 Dec 2023 21:43:39 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337450#M31604 bristolian 2023-12-13T21:43:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337458#M31606 <P>I absolutely agree. This isn't even a service at this point plus I'm paying for the handset which I'm not being refunded for although it's not fully useable</P> Wed, 13 Dec 2023 21:48:48 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337458#M31606 Heidihi2 2023-12-13T21:48:48Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337560#M31612 <P>This is no good when I was trying to ring emergency services last week could only get signal outside the house when my husband was having heart attack in the house needs sorting now.im on WiFi calling now but didn't know about this when I needed it&nbsp;</P> Thu, 14 Dec 2023 08:52:10 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337560#M31612 Swestwe 2023-12-14T08:52:10Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337824#M31623 <P>Hi there&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4194065">@Swestwe</a>&nbsp;</P> <P>I am very sorry to hear this and hope your husband is OK.</P> <P>If you have no EE signal, the call should connect to the emergency services if the area has coverage from any other network. I am sorry to hear you had problems connecting at the time.&nbsp;</P> <P>Leanne.&nbsp;</P> Thu, 14 Dec 2023 17:46:31 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337824#M31623 Leanne_T 2023-12-14T17:46:31Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337825#M31624 <P>Hi everyone.&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If you are affected by the mast being offline, please<SPAN>&nbsp;</SPAN><A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with our mobile care team</A><SPAN>&nbsp;</SPAN>to discuss your options.&nbsp;</P> <P>Leanne.</P> Thu, 14 Dec 2023 17:47:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337825#M31624 Leanne_T 2023-12-14T17:47:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337866#M31628 I have and I had to reset my phone to attach to another mast and we've all still no signal.Sent from my Galaxy Thu, 14 Dec 2023 20:08:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337866#M31628 Heidihi2 2023-12-14T20:08:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337990#M31640 <P>I recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Technical Support team</A>, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2489950">@Heidihi2</a></SPAN>. They'll be able to discuss this with you.</P> <P>Chris</P> Fri, 15 Dec 2023 08:14:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1337990#M31640 Christopher_G 2023-12-15T08:14:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338062#M31647 <P>I got rang and was told there was no issue in my area does this post cover shawforth too because I had issues there before moving up to stacksteads? I was told to go to an EE shop it was my phone nothing your end waste of my time that was. Now we all know it's not even the Wifi calling is stopping people ringing through and me to them to me connection is very poor when people do get through they cant hear I would like compensating too in meantime hospital and doctors can't get through people like that how long are we talking about here because Rossendale Council take the mick too if that's who we are waiting on as well.</P> Fri, 15 Dec 2023 12:16:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338062#M31647 natsor86 2023-12-15T12:16:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338065#M31648 <P>can assure you several of us are struggling with the wifi calling even working text messages arriving only when out the area or days too late several calls going through the wifi too has also been playing up for several of us. All you get when you ring is theres no other issues our end that's odd try resetting your router??&nbsp;</P> Fri, 15 Dec 2023 12:20:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338065#M31648 natsor86 2023-12-15T12:20:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338067#M31649 <P>It really is not supporting sms text messages the amount of times mine wont send and fail point is should have the service we pay for not using a phone as a walkie talkie through another service we pay for point is still charging us like we are using a full mobile service when mobile service is totally not working that should be full refunds to customers.</P> Fri, 15 Dec 2023 12:24:13 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338067#M31649 natsor86 2023-12-15T12:24:13Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338069#M31650 <P>When I ring the customer services are still refusing a problem your end keep telling me to go to EE phone shop its a brand new phone and the wifi calling is not working in this area either it's not supporting incoming or out going calls or sms texts at all.</P> Fri, 15 Dec 2023 12:26:59 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338069#M31650 natsor86 2023-12-15T12:26:59Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338082#M31652 <P>If anyone is having issues with WiFi-calling, I would suggest starting a separate individual post about them - explaining the symptoms and what exactly has been tried thus far.</P> <P>Advice can then be offered to hopefully resolve those separate issues.</P> Fri, 15 Dec 2023 12:37:47 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338082#M31652 bristolian 2023-12-15T12:37:47Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338335#M31667 <P>Would it not be more prudent to speed up the process of fixing the problem. Also admit there is a problem and explain to people how they will be compensated instead of keep passing it over and saying ‘ turn on WiFi calling’?</P><P>&nbsp;</P><P>your customer service is absolutely shocking and it’s on par with the lack of signal now&nbsp;</P> Sat, 16 Dec 2023 07:33:29 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Stacksteads/m-p/1338335#M31667 Wesleyrackham 2023-12-16T07:33:29Z