topic Re: Can't make calls in Mobile Network discussions

Can't make calls

AndyIves — Thu, 30 May 2024 09:47:25 GMT

A couple of days ago I updated the phone's software. There was then something about updating or installing aps. Obviously wasn't interested but there wasn't an option to tell it to go away. Since then I haven't been able to make any calls and I'm told calls to me go straight to voicemail. I don't have access to another phone so am unable to call 150.

Re: Can't make calls

Leanne_T — Thu, 30 May 2024 12:12:30 GMT

Hi @AndyIves

Thanks for coming to the community.

Do you have signal showing?

What model phone are you using?

Leanne.

Re: Can't make calls

AndyIves — Thu, 30 May 2024 16:23:20 GMT

Thanks for replying. I do have a signal showing. My phone is a Galaxy A34.

Re: Can't make calls

Katie_B — Thu, 30 May 2024 16:33:55 GMT

Thanks for confirming @AndyIves.

Are you aware of anyone else experiencing this?

Katie

Re: Can't make calls

AndyIves — Thu, 30 May 2024 16:42:56 GMT

No. It's now got to the stage where, when I call people I can hear the ring tone (which I couldn't before), they then answer and whilst I can hear them they can't hear me.

Re: Can't make calls

Katie_B — Thu, 30 May 2024 16:51:52 GMT

Have you tried rebooting your phone @AndyIves?

Is there another phone you could possibly test your SIM in?

Katie

Re: Can't make calls

AndyIves — Thu, 30 May 2024 16:57:29 GMT

Yes to A and No to B.

Re: Can't make calls

Katie_B — Fri, 31 May 2024 07:12:21 GMT

Do you live near a local EE Store @AndyIves?

If you have no access to another line to call, I'd recommend visiting store.

The store will be able to connect you to our technical care team who have account access and can complete a full diagnostic.

Katie

Re: Can't make calls

AndyIves — Fri, 31 May 2024 08:39:43 GMT

Just tried now and it seems to be working again. The person I was speaking to says they saw something about the EE network being down. Obviously been sorted.