topic Re: I have no mobile signal for a week now in Mobile Network discussions

Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 01:17:44 GMT

Having exactly the same issue over last few days signal just constantly goes to no service (emergency calls only) don't know why!

Re: Re: I have no mobile signal for a week now

bristolian — Fri, 31 May 2024 07:57:43 GMT

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 09:45:15 GMT

Signal is showing as excellent however seems to have gone down over the last few days-for context ive had the phone for over six years same sim same settings same house. Don't know why.

Re: Re: I have no mobile signal for a week now

bristolian — Fri, 31 May 2024 09:50:25 GMT

Can you clarify what you mean by "signal is showing as excellent" but "seems to have gone down"?

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 10:16:00 GMT

Signal on the EE coverage checker is showing as excellent (inside the house and outside) however the phone signal is showing as no bars (in the no service state) it occasionally flickers into one or 2 bars before

returning to no service never had this issue before seems to happened over last few days. I've rebooted the phone multiple times

Checked settings removed reinstalled sim in and out airplane mode etc..

Re: Re: I have no mobile signal for a week now

Leanne_T — Fri, 31 May 2024 12:33:09 GMT

Hi @Grant31

Do we have any problems showing for the area on the Service Status Checker?

If nothing is showing you can report the problems you are having and the network team will get this looked into and keep you updated via text or email.

Do any other EE users have the same problems?

Thank you 🙂

Leanne.

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 15:14:37 GMT

When i enter the service status checker i get the message 'we can't check our network right now' ive tried this multiple times over the last few days but always get the same message. How do i report the problem? Is there a link you can send?

Re: Re: I have no mobile signal for a week now

Leanne_T — Fri, 31 May 2024 15:23:42 GMT

Hi @Grant31

In this case, please call us on 150 and the team will get the area looked into and help you get this reported 🙂

Leanne.

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 15:30:34 GMT

Hi Leanne

I can't contact 150 the mobile network is unavailable when i try to do so. I cannot receive texts or calls either.

Re: Re: I have no mobile signal for a week now

Leanne_T — Fri, 31 May 2024 16:14:34 GMT

If you have no other EE phone to call 150, you can also call us on 07953 966 150 and select technical support @Grant31

The team will get this looked into for you.

Leanne.

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 16:27:25 GMT

Can i not give you the details to pass on? I currently have no means to make the call.

Re: Re: I have no mobile signal for a week now

Leanne_T — Fri, 31 May 2024 17:01:32 GMT

Hi there @Grant31

I have sent you a private message for some details 🙂

Leanne.

Re: Re: I have no mobile signal for a week now

Grant31 — Fri, 31 May 2024 17:52:19 GMT

Hi Leanne

I can't reply to your email (recipients domain does not exist) it also seems to be a 'no reply' email address however i have read your reply so will adhere to the points provided. I will be in contact when i have further updates. The coverage checker is showing as excellent even though i myself im not getting a signal

(M469--) area.

Thanks for your response.

Re: Re: I have no mobile signal for a week now

Leanne_T — Fri, 31 May 2024 17:54:12 GMT

Hi there @Grant31

To reply to my private message, please go to your community inbox here, the email is just to let you know you have a message 🙂

Leanne.