topic Reception in Mobile Network discussions

Reception

Paul1882 — Sun, 26 May 2024 12:37:47 GMT

As an EE user I always seem to have the worst signal does anyone else suffer from this because EE claim to have the best coverage

I was told by someone from EE I might need a new SIM card as this may help

does that sound like B/S or could that be true??

Re: Reception

James_B — Sun, 26 May 2024 14:39:05 GMT

Hi @Paul1882,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in the locations where you have poor signal?

James

Re: Reception

Paul1882 — Sun, 26 May 2024 14:44:08 GMT

It says good reception or no problems but both me and my partner who is my extra sim struggle everywhere we go or seem to while other people that are on 02 or Voda phone any other line seem fine it’s very frustrating

Re: Reception

James_B — Sun, 26 May 2024 14:46:32 GMT

Hi @Paul1882,

If you're experiencing issues in multiple areas where good coverage is reported, it could be a device problem.

What symptoms are you experiencing? Is it call, text or data issues?

James

Re: Reception

Paul1882 — Sun, 26 May 2024 17:43:43 GMT

Reception but I’ve got a new iPhone so it’s not that might it be the sim because I’ve had the same sim for about 4 years

Re: Reception

Chris_B — Sun, 26 May 2024 18:58:50 GMT

@Paul1882 Have you tried a network reset on the device?

Re: Reception

Paul1882 — Sun, 26 May 2024 20:00:13 GMT

How do I do that?

Re: Reception

bristolian — Sun, 26 May 2024 20:08:49 GMT

User perception is often driven by on-screen bars, when voice & data performance has other factors - but issues are rarely caused by SIM issues, SIMs don't "age" in the way you hint at.

As queried already, what service issues are you having with your phone? Be that problems with voice calls, mobile data or text messages?