topic Re: Poor service in Mobile Network discussions

Poor service

Jog123456 — Sat, 25 May 2024 06:38:49 GMT

I have really poor service to a point at times I cannot make/receive calls! This problem has only occurred over last couple weeks!

any suggestions! I should be on 5G but this changes!

Re: Poor service

Chris_B — Sat, 25 May 2024 07:02:03 GMT

@Jog123456 Is this in just one location or more than one location? In more than one locations point to a device issue, but you can check the network to see if there is a known issue in your location you can use THIS

Re: Poor service

Jog123456 — Sat, 25 May 2024 07:08:04 GMT

Sent from my iPhone

Re: Poor service

Chris_B — Sat, 25 May 2024 07:18:27 GMT

@Jog123456 Have you tried a network reset on your device? This is in settings>general>transfer or reset iPhone>reset>reset network settings.

Re: Poor service

bristolian — Sat, 25 May 2024 19:51:29 GMT

4G is generally regarded as the base coverage layer, does your phone fallback to that in the absence of 5G.

Testing whether this is location-specific or more general, will be fundamental to fault-finding.