topic Re: No internet connection from my iPhone in the kew/Richmond. in Mobile Network discussions

No internet connection from my iPhone in the kew/Richmond.

Sg00 — Tue, 21 May 2024 14:36:54 GMT

Hi, is anyone experiencing issues with their mobile internet in the Kew/Richmond area? I've been having issues for 2 days now.

Cheers.

Re: No internet connection from my iPhone in the kew/Richmond.

bristolian — Tue, 21 May 2024 15:37:36 GMT

Does your phone show a mobile network connection? You need that to make/receive calls, send/receive texts or use mobile data.

The "check status" option on https://ee.co.uk/help/mobile-coverage-checker is a good first-line check

Re: No internet connection from my iPhone in the kew/Richmond.

Sg00 — Fri, 24 May 2024 12:03:28 GMT

Thank you. Yes I've checked the status page and all is good according to that.

my colleague also on ee is having issues too. I also noticed that leaving the Kew area down towards richmond is working, so it seems it's local to Kew.

I'm at another location now so cannot test at the moment. I'll be back in the kew area next week.

The issue was over the course of 3 days.

Re: No internet connection from my iPhone in the kew/Richmond.

Katie_B — Fri, 24 May 2024 12:16:47 GMT

If the issue continues when you are back in Kew I would recommend reporting this via the status checker @Sg00.

Our Network teams will then be able to investigate this further.

Katie

Re: No internet connection from my iPhone in the kew/Richmond.

Sg00 — Thu, 06 Jun 2024 15:54:01 GMT

I've been back at kew for the past 3 days and still have no connection for calls and internet. EE auto wifi is working. I try and report this as instructed above. Thanks

Re: No internet connection from my iPhone in the kew/Richmond.

Sg00 — Thu, 06 Jun 2024 16:17:15 GMT

Reported

Re: No internet connection from my iPhone in the kew/Richmond.

Leanne_T — Thu, 06 Jun 2024 16:21:41 GMT

Thanks for reporting the problems you are experiencing @Sg00

The team will keep you updated 🙂

Leanne.