topic Re: Phone cuts out in mid conversation in Mobile Network discussions

Phone cuts out in mid conversation

Dar1984 — Thu, 23 May 2024 17:34:08 GMT

Re: Phone cuts out in mid conversation

Chris_B — Thu, 23 May 2024 17:49:35 GMT

@Dar1984 What phone ? Are you indoors or outside when this happens? What strength signal does your device show ? Does this happen in more than one location?

Re: Phone cuts out in mid conversation

bristolian — Thu, 23 May 2024 19:28:50 GMT

Are you reporting dropped calls when your phone displays coverage? Or loss of in-call audio while a call remains active?

As above, is this location-specific or is it a general problem regardless of where you are?

Re: Phone cuts out in mid conversation

Dar1984 — Thu, 23 May 2024 19:36:13 GMT

Google phone.

Inverness area outside.

This happened since I've had the phone and I've just lived with it.

It's when I'm driving this happeneds

Re: Phone cuts out in mid conversation

bristolian — Thu, 23 May 2024 19:39:05 GMT

Are you reporting dropped calls when your phone displays coverage? Or loss of in-call audio while a call remains active?

Does this happen in a particular location? I know Inverness & the Highlands quite well, are you able to be more specific on the location? And clarify the two questions above.

Re: Phone cuts out in mid conversation

Dar1984 — Thu, 23 May 2024 19:52:23 GMT

Inverness.

Middle of conversation while I'm driving the signal just becomes lost.. 3 mins of f conversation until the signal is lost..

Re: Phone cuts out in mid conversation

bristolian — Thu, 23 May 2024 20:20:09 GMT

Based on the info provided, the advice can only be very general. That is, that coverage varies and if you travel into an area with no coverage, calls will drop.

You can check local coverage using the webtool - https://ee.co.uk/help/mobile-coverage-checker

Re: Phone cuts out in mid conversation

Northerner — Thu, 23 May 2024 20:30:30 GMT

Hi @Dar1984

So this only happens when connected to your car via Bluetooth, i am assuming you're hands free.

What car, model and year do you have.

Is your phone a Pixel 8.

Thanks