topic Re: Re: Is it just me or is ee phone signal poor in Mobile Network discussions

Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 07:15:38 GMT

No it’s not just you. I’ve had so many problems when my phone connects to a 5G network. Phone runs very slow online. Texts and phone calls are ok it’s just when I’m using internet.

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Thu, 23 May 2024 10:08:54 GMT

Hi @ChazSam

Thanks for coming to the community.

Does this happen in more than one location?

Do you know if any other EE users in the same area are having the same problem?

Leanne 🙂

Re: Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 10:15:55 GMT

Yes happens all over. I’m a coach driver and up and down the country. 5G just slows my phone down

Re: Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 10:16:49 GMT

Was at hull the deep last week and was same there for 3 drivers including myself

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Thu, 23 May 2024 12:51:25 GMT

Thanks for coming back to me @ChazSam

Are you unable to access data in these areas?

Do you have 5G coverage showing when this happens?

Leanne.

Re: Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 14:18:57 GMT

Only sometimes as I said phone becomes very slow and sometimes not able to connect and of course there’s coverage.

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Thu, 23 May 2024 14:40:53 GMT

Thanks @ChazSam

Do we have any network issues reported on the Service Status Checker for the areas you have problems accessing data?

If not, you can report the problems on the status checker and our network team will get this investigated.

Leanne.

Re: Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 19:35:36 GMT

I’ve reported areas on may occasions but they always come back as there’s not a problem. Sometimes I wonder if it’s a waste of time reporting anything as EE always makes you think it’s at our end where the problem is. I worked In IT for 5 yrs and know pretty much on how every thing works.

Re: Re: Is it just me or is ee phone signal poor

ChazSam — Thu, 23 May 2024 19:39:47 GMT

I have the same problem pal but with 5G. EE as you say just don’t acknowledge there’s a problem but we as phone users know there is. Pay bills on time but no compo because there’s no other reported issues. It’s a joke and when my contracts up I’m off.

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Fri, 24 May 2024 06:54:05 GMT

Hi @ChazSam

If you get in touch with our tech guides on 150, they can get the areas looked into in more detail and help you further with the slow data connection you are experiencing.

Leanne.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Fri, 24 May 2024 07:04:32 GMT

@ChazSam wrote:

I worked In IT for 5 yrs and know pretty much on how every thing works.

What's your level of experience with the radio access layer, and the associated network architecture?

Depending whether you're using Apple or Android, there are some additional tests you could carry out.