topic Re: Mobile network in Mobile Network discussions https://community.ee.co.uk/t5/Mobile-Network-discussions/Mobile-network/m-p/1389324#M34509 <P>Your reference to "now" not being able to use mobile data whilst on a call suggests that you have been able to in the past. When did you stop being able to do this?</P> <P>The obvious cause of this is that your phone is not using VoLTE, the technology underpinning 4G-calling. This would mean your voice calls are using 2G, and explain your symptoms.</P> <P>On Apple phones, I believe this is enabled by default, but on Android it can be toggled off within your phone's call settings menu. Are you having this problem in one specific location, or is it more general?</P> Wed, 22 May 2024 22:03:47 GMT bristolian 2024-05-22T22:03:47Z Mobile network https://community.ee.co.uk/t5/Mobile-Network-discussions/Mobile-network/m-p/1389306#M34507 <P>Why am I now not being able to use text or the internet, maps etc when on a call? Have unlimited data, pay for a business contract to use the internet, emails etc but cannot when talking to a customer. Terrible service now with EE.&nbsp;<BR /><BR /></P><P>will leave when contract up&nbsp;</P> Wed, 22 May 2024 20:51:53 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Mobile-network/m-p/1389306#M34507 TLCConf 2024-05-22T20:51:53Z Re: Mobile network https://community.ee.co.uk/t5/Mobile-Network-discussions/Mobile-network/m-p/1389324#M34509 <P>Your reference to "now" not being able to use mobile data whilst on a call suggests that you have been able to in the past. When did you stop being able to do this?</P> <P>The obvious cause of this is that your phone is not using VoLTE, the technology underpinning 4G-calling. This would mean your voice calls are using 2G, and explain your symptoms.</P> <P>On Apple phones, I believe this is enabled by default, but on Android it can be toggled off within your phone's call settings menu. Are you having this problem in one specific location, or is it more general?</P> Wed, 22 May 2024 22:03:47 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Mobile-network/m-p/1389324#M34509 bristolian 2024-05-22T22:03:47Z