topic Re: Re: No network in Mobile Network discussions

Re: No network

gfg1 — Sat, 18 May 2024 08:29:34 GMT

I am having the same issue with you on my new EE sim. Surprise . . . . Has your issue been solved?

My mobile phone is only functional inside my house through wifi calling. Outside my house, it shows 'SERVICE UNAVAILABLE'.

Re: Re: No network

Leanne_T — Sat, 18 May 2024 08:39:21 GMT

Hi @gfg1

Thanks for coming back to the community.

Was the SIM card a replacement or for a new account?

Leanne.

Re: Re: No network

gfg1 — Sat, 18 May 2024 09:44:09 GMT

Hi Leanne,
I took the EE sim for a NEW account.
My old sim was with O2 and was doing just fine.
Thanks.
Gilbert

Re: Re: No network

bristolian — Sat, 18 May 2024 09:50:52 GMT

So are you saying that you're a new customer to EE, and you are not getting indoor coverage at a particular location?

Re: Re: No network

gfg1 — Sat, 18 May 2024 10:00:09 GMT

I am not having service connection/ data connection OUTSIDE of my house. Inside my house, I can only connect through WiFi. Thanks.

Re: Re: No network

Northerner — Sat, 18 May 2024 10:25:15 GMT

Hi @gfg1

What device do you have and is data services active.

Thanks

Re: Re: No network

gfg1 — Sat, 18 May 2024 10:32:09 GMT

My device is Sony Xperia. And yes, mobile Data is ON. Thanks

Re: Re: No network

Leanne_T — Sat, 18 May 2024 11:13:57 GMT

Hi @gfg1

Do you have EE showing in your mobile network settings?

Are you able to try the SIM in another phone to see if you have signal?

Leanne 🙂

Re: Re: No network

gfg1 — Sat, 18 May 2024 17:48:13 GMT

Yes the EE shows on my mobile network. It simply shows 'EE temporarily unavailable / Network Service Unavailable'. NO, I have not tried the EE sim on another phone. Thanks

Re: Re: No network

Leanne_T — Sun, 19 May 2024 07:25:25 GMT

Thanks @gfg1

In this case, please call us from any other phone on 07953 966 150 and the team will get this looked into for you.

Leanne 🙂