topic Re: Mobile Network on Elizabeth Lines May 2024 Extension in Mobile Network discussions

Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Fri, 17 May 2024 15:31:36 GMT

Earlier this week TfL announced that mobile coverage was rolled out across all stations on the Elizabeth Line beyond the four central stations (Liverpool Street - Bond Street).

Having the benefit of having my phone fitted with two SIM cards, my primary being my local EE one and my secondary being my German Sim that can roam on any network, I can see that while 3 and O2 customers indeed do have coverage in all stations, EE does not.

The above screenshot is from Woolwich Station.

Am I doing something wrong or is it just EE that hasn’t “launched”?

Re: Mobile Network on Elizabeth Lines May 2024 Extension

James_B — Fri, 17 May 2024 17:58:10 GMT

Hi @Sebrichter,

Welcome to the EE Community. 🙂

Are you able to connect if you switch off/remove your other SIM?

James

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Fri, 17 May 2024 20:40:11 GMT

Hi @James_B - thanks 🙂

it’s an e-sim, so I cannot. But why would it behave differently to above ground?

are you suggesting access is available to other ee customers at all Elizabeth line stations?

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Leanne_T — Sat, 18 May 2024 11:45:35 GMT

Hi there @Sebrichter

Do you have an EE signal at other stations?

If so, please give us a call on 150 and the team can look into the coverage for you and let you know further details 🙂

Leanne.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Sat, 18 May 2024 16:48:40 GMT

I do. In the original section. Liverpool Street to Bond street.
I can call 150, but can you confirm whether or not EE customers should have coverage in the section that TfL have just announced (beyond Liverpool to Bond Street)?

Re: Mobile Network on Elizabeth Lines May 2024 Extension

jasonnewall — Mon, 20 May 2024 07:38:55 GMT

I am having the same issue. It works on the original 4 stations on the Elizabeth line but not on the new ones. My girlfriend who is on Vodaphone it works already.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

bristolian — Mon, 20 May 2024 08:23:03 GMT

@jasonnewall wrote:

Vodaphone it works already.

VodaFone not VodaPHone 😁

This is a neutral-host DAS, and normally all participating MNO's integrate at the same time.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Tue, 21 May 2024 09:53:52 GMT

Here’s Canary Wharf

and the choices I get on my roaming sim

Re: Mobile Network on Elizabeth Lines May 2024 Extension

chistery — Tue, 21 May 2024 10:07:13 GMT

I can see others on EE are reporting the same on X, so you aren't alone.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Tue, 21 May 2024 17:14:18 GMT

I should also mention that calling 150 did not shed any more light on this. Agent didn’t really understand what I was asking

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Thu, 23 May 2024 10:44:28 GMT

Any updates from EE?

Re: Mobile Network on Elizabeth Lines May 2024 Extension

jgoodliffe3 — Thu, 23 May 2024 11:33:53 GMT

Same here!

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Katie_B — Fri, 24 May 2024 17:14:38 GMT

Hi @Sebrichter.

We expect to start going live at these stations from next week.

Katie 🙂

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Sat, 25 May 2024 11:23:20 GMT

Thanks for that. It does beg the question why EE is the only network so behind given you keep bragging about being the “best” UK network.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Tue, 28 May 2024 11:55:24 GMT

Tuesday. 9am. Canary Wharf station.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Sebrichter — Thu, 30 May 2024 17:18:46 GMT

Thursday. 11am. Canary Wharf station.

Re: Mobile Network on Elizabeth Lines May 2024 Extension

andrew922 — Mon, 03 Jun 2024 18:02:46 GMT

Any update on when EE connectivity will become available on Elizabeth Line platforms at Whitechapel and Canary Wharf?

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Katie_B — Tue, 04 Jun 2024 12:52:59 GMT

Hi @andrew922.

Please try again when you are next at these platforms, I can confirm this is now live.

Katie

Re: Mobile Network on Elizabeth Lines May 2024 Extension

andrew922 — Tue, 04 Jun 2024 17:08:50 GMT

Works now at Canary Wharf, thank you!

Re: Mobile Network on Elizabeth Lines May 2024 Extension

Leanne_T — Tue, 04 Jun 2024 17:10:14 GMT

Thanks for coming back and letting us know @andrew922

Leanne 🙂