topic Re: Roaming in Mobile Network discussions

Roaming

Sam280 — Tue, 14 Mar 2023 10:25:47 GMT

I got a text saying welcome to the Isle of Man and the cost of Roaming charges

but I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone

Re: Roaming

Katie_B — Tue, 14 Mar 2023 12:44:00 GMT

Hello @Sam280.

Welcome to the community.

Are you still connected to the network OK and can you use your phone as normal?

When you log in to your My EE can you see any charges?

Speak soon,

Katie

Re: Roaming

bristolian — Tue, 14 Mar 2023 20:04:34 GMT

This can sometimes happen in border areas if coverage from your home network is weak, but you can get better signal from a foreign network.

It should automatically resolve itself when coverage from your home network resumes and your phone reconnects to EE's UK network.

Re: Roaming

JW128 — Sun, 12 May 2024 17:30:58 GMT

I got the same problem, but worse, in the Lake District. Initially it sent me a message saying I was logged in the Jersey, Channel Islands (300 miles away). The next day (from the same place) it said I was logged on to Isle of Man. This is not the user's fault and EE need to sort thus out, it's an outrage to suggest users are responsible for roaming charges when they haven't left the country.

Re: Roaming

bristolian — Sun, 12 May 2024 18:42:04 GMT

@JW128 wrote:

EE need to sort thus out

A welcome text message is sent on first connection to a foreign network to advise of charges and confirm the phone is roaming - it's also designed to warn when national roaming is happening.

This can sometimes happen in border locations or when your home network is unavailable, but a foreign network is. The current weather conditions can also cause some unusual RF conditions, the Northern Lights being visible in Devon & Cornwall is due to similar concepts.

If you get this issue on a regular basis, the only solution is to disable roaming on your SIM or use manual network selection to force a connection to EE. This will potentially require a manual reconnection if you lose EE service for any period of time.

Re: Roaming

JW128 — Sun, 12 May 2024 23:09:09 GMT

This is not a "border issue" as it's nowhere near a border.Perhaps EE should check that a local mast isn't transmitting an erroneous ID? We were told by a local café owner that this is a regular occurrence. I repeat, this is not my phone's fault, it's a problem with how EE's network operates and I'd certainly be prepared to challenge any roaming charges in court.

Re: Roaming

bristolian — Mon, 13 May 2024 07:46:27 GMT

@JW128 wrote:
This is not a "border issue" as it's nowhere near a border.

This can sometimes happen in border locations or when your home network is unavailable, but a foreign network is

Checks of the MCC/MNC are part of the call testing process whenever a new site is brought live or any significant alterations made. A misconfigured site erroneously brought live would likely cause other issues beyond some local roaming.

@JW128 wrote:
it's a problem with how EE's network operates

This is neither a problem in the fault sense, nor an EE-specific issue. It's a side-effect of how roaming works.

Re: Roaming

JW128 — Mon, 13 May 2024 08:25:28 GMT

Did you even read my email properly? 300 miles away is not a border issue. How good is your geography? Do you know how far away Jersey is from the Lake District?

Re: Roaming

Christopher_G — Mon, 13 May 2024 08:29:43 GMT

Hi @JW128

Did you notice your phone switch from EE to another network? Have you received any charges on your account after this?

Chris

Re: Roaming

bristolian — Mon, 13 May 2024 09:08:01 GMT

@JW128 wrote:
Did you even read my email properly?

I responded to your forum post, not any email. I would assume this comment means you're using the email interface to access this web-based forum.

I am confident in my previous comments, but I sense your interest in this is not technically-based and therefore I recommend you disable the roaming facility on your SIM to avoid future recurrences.

Re: Roaming

JW128 — Tue, 14 May 2024 18:37:32 GMT

Firstly, data roaming is and always has been switched off on my phone. If I actually go abroad (which I have not done this year), I am content to wait until I have a WiFi connection. For that reason, I have never requested or applied for any roaming pass.

The initial text I received was as follows: "Hi from EE. While you're in Jersey thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost. Calls to countries outside the EU (not including the UK) are £2.00 per min and texts 82p each. Other charges are the same as when you're in the UK. For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'. Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!"

The more worrying text was later that day, as follows: "Welcome back to the UK, we hope you had a great trip! Now you're back you may want to remove your chargeable Roaming Pass, if so text STOP ROAMING PASS to 150".

The same thing happened the following day, buy with the Isle of Man instead of Jersey.

If I look at my account online, it shows (under My EE Add-ons & Benefits), as one of four active add-ons, the other three being free, "£2.47 per day for EU Roaming" and also says "This add-on cannot be removed".

I am unclear whether a charge of £2.47 per day is now accumulating, but if so I will not pay it. The whole situation is a total mess, not of my making.

Thanks EE

Re: Roaming

Leanne_T — Wed, 15 May 2024 06:44:39 GMT

Hi @JW128

Thanks for coming here.

To get the texts looked into and check if any charges have been added to your account, please call us on 150 and our tech guides will be happy to help.

Leanne.

Re: Roaming

Emma19811 — Sat, 18 May 2024 18:56:40 GMT

I know this is an old thread but I live in Cumbria and was up a fell near Cockermouth and horns message saying ‘hello and welcome back from Jersey’ I understand the IOM connection, but Jersey? That’s literally hundreds of miles away!!

Re: Roaming

Emma19811 — Sat, 18 May 2024 19:00:51 GMT

I live in Cumbria and today we walked around Crummock Water near Cockermouth. On the way back to the car I got a message saying ‘welcome back from Jersey’ and my husband who is on Vodafone got one saying ‘welcome back from Guernsey’ the rest of the message just said about roaming charges.

I understand maybe picking up a connection to maybe the Isle of Man, but Jersey and Guernsey are hundreds of miles away from Cumbria!

Why has this happened and will I be charged roaming fees?

Re: Roaming

XRaySpeX — Sat, 18 May 2024 19:11:02 GMT

You might if you use your phone while connected to a Jersey network. Try manually selecting your network operator to be EE.

Re: Roaming

bristolian — Sat, 18 May 2024 19:18:54 GMT

A couple of other posts on the same subject across other threads, now merged together.

@Emma19811 - read the previous posts in this combined thread, they should explain more.

Re: Roaming

number9scores — Tue, 11 Jun 2024 15:20:08 GMT

I received a message to say I was in Jersey and roaming charges apply. Later, a 'welcome back to uk' message.

I didn't go anywhere. Remained in Cumbria. What us this about?

Re: Roaming

bristolian — Tue, 11 Jun 2024 15:27:24 GMT

@number9scores wrote:

I received a message to say I was in Jersey and roaming charges apply. Later, a 'welcome back to uk' message. What us this about?

Your post has now been moved to another thread discussing the exact same subject. Take a read through the posts above,

Re: Roaming

4777 — Sat, 06 Jul 2024 13:27:17 GMT

I have received a text today saying that I am in Jersey and am being charged for being there. I have not been out of the UK for 6 years and I have never been to Jersey. At the moment I am in Cumbria and have been since yesterday. Can someone please sort this out.

Re: Roaming

bristolian — Sat, 06 Jul 2024 14:23:12 GMT

@4777 wrote:

I have received a text today saying that I am in Jersey and am being charged for being there.

@4777

Your post has been moved to another thread discussing this scenario. Read through the posts above yours for info on this.