My phone doesn’t have data or make or receive calls

Kyra83 — Sun, 12 May 2024 14:35:15 GMT

Hi, i recently updated my phone and contract, been using for 4 days, today I can’t make any calls or receive, send messages and no internet connection either? Also the reception in my area is checked and fine too…. Any ideas what I can do? Phone also says no vpn

thanks, kyra

Re: My phone doesn’t have data or make or receive calls

bristolian — Sun, 12 May 2024 18:48:56 GMT

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages - it sounds like you've used the "check coverage" option. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

topic My phone doesn’t have data or make or receive calls in Mobile Network discussions

My phone doesn’t have data or make or receive calls

Re: My phone doesn’t have data or make or receive calls