https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1385321#M34255 <P>Morning everyone <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>The main post has been updated with the latest information and can be found here&nbsp;<A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/td-p/1252349" target="_blank" rel="noopener">Coverage in Thurnscoe - The EE Community</A></P> <P>Leanne</P> Fri, 10 May 2024 09:09:38 GMT Leanne_T 2024-05-10T09:09:38Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1252349#M27068 <P>Update: 25 July 2024</P> <P>Our engineers have activated the mast onto the network this week, and full service has been restored to Thurnscoe. We will continue to monitor performance in the area.</P> <HR /> <P>Update: 11 July 2024</P> <P>Over the past month, our engineers have experienced a slight delay activating the mast onto the network, due to circumstances outside of our control. Barring any further unforeseen delays, we expect the mast to be on air-by the end of July.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="background: white;"><SPAN>Update: 10 May 2024</SPAN></P> <P style="background: white;"><SPAN>Our engineers have installed the power supply at the site and we have been working with the fibre provider to agree a date to install the transmission needed for the new mast. We have experienced a slight delay arranging a date to access the area and expect the transmission to be installed by the middle of June. Barring any further unforeseen delays, we expect the mast to be on-air by the beginning of July. </SPAN></P> <P style="background: white;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>Update: 04 March 2024</P> <P>Over the past month, our engineers have been working with the site provider to access the area and install a power supply at the site, which we expect to be installed by the middle of March. We have been working with the fibre provider to agree a date to install the transmission needed for the new mast, and have arranged to access the area and complete the work needed by the end of May. Barring any unforeseen delays, we expect the mast to be on-air by the middle of June.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 19 January 2024</P> <P>Over the past few months, our engineers have been in negotiations with the fibre provider to agree a date they can access the area to install the transmission. Negotiations are ongoing and, once we have a date from the fibre provider and the transmission has been installed, we can confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="margin-bottom: 0cm; background: white;"><SPAN>Update: 12 October 2023</SPAN></P> <P>Over the past few weeks our engineers have completed building the equipment needed for the new mast. We are working with the fibre provider to arrange a date to install the transmission needed to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="margin-bottom: 0cm; background: white;"><SPAN>Update: 15 September 2023</SPAN></P> <P>Over the past month our engineers have started building the equipment needed for the new mast and expect the build to be completed by the end of October. We have requested the transmission for the new mast from the fibre provider to integrate the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="margin-bottom: 0cm; background: white;"><SPAN>Update: 07 August 2023</SPAN></P> <P style="margin-bottom: 0cm; background: white;"><SPAN>Our engineers are completing the final steps to start building the equipment for the new mast. Due to logistical issues with the deployment of the new site, we will be required to use an alternative transmission than originally planned to integrate the mast onto the network. Once the equipment has been built, our engineers can request the transmission needed for the new mast from the fibre provider and confirm an approximate on-air date. </SPAN></P> <P style="margin-bottom: 0cm; background: white;"><SPAN>We will keep you updated on this post. </SPAN></P> <HR /> <P>Update: 20 July 2023</P> <P>Over the past few weeks, the revised drawings have been approved by the site provider and our engineers can start building the equipment needed for the new mast. Due to circumstances out of our control, we have experienced a slight delay starting the build but, barring any further unforeseen delays, we expect this to be completed and the mast to be on-air by the middle of September.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 22 June 2023</P> <P>Over the past few weeks, our engineers have been requested to revise the drawings for the build. Pending a positive outcome from the revised drawings, we will start building the equipment needed for the new mast. Pending a positive outcome from the revised drawings, we expect to start building the equipment needed for the mast by early August, Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>We are aware of a signal issue that is affecting some of our customers in the Thurnscoe area.&nbsp;Our mast in the area had to be removed from the existing site in May 2023, as this was requested by the landowner.</P> <P>Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed, and we have located a new area. We have completed the required designs and surveys to make sure the land will be suitable for the equipment, and our engineers have started to build the equipment needed for the new mast. Barring any unforeseen delays, we expect the build to be completed by the end of June. Once the equipment has been built, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</P> <P><SPAN>For information on who can use WiFi Calling and how to set up this service, please see our&nbsp;<A href="https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling" target="_blank" rel="noopener">Using WiFi Calling&nbsp; Help page.</A></SPAN></P> Thu, 25 Jul 2024 14:37:54 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1252349#M27068 Leanne_T 2024-07-25T14:37:54Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1253040#M27113 <P>Why has it taken EE so long to announce what the issue with the mast is? We've been experiencing the issues for weeks before you've put out this notice, and it simply isn't good enough. I've not received a text, email or any correspondence&nbsp; on what the issue is in the area just had no signal. What is EE going to do to compensate this since I have no signal at my home address for over 2 weeks now, and we're expected to wait until July/August until service is back to normal. It's unfair to expect your EE customers to pay for a service you simply aren't providing at the moment.</P> Mon, 15 May 2023 07:19:02 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1253040#M27113 TommyPixel 2023-05-15T07:19:02Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1253043#M27115 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1998883">@TommyPixel</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If you are affected by the mast being offline, please <A href="https://ee.co.uk/contact-ee" target="_blank" rel="noopener">get in touch with our mobile care team</A> to discuss your options.&nbsp;</P> <P>We will keep the main post updated.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</P> <P>Leanne.</P> Mon, 15 May 2023 07:22:02 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1253043#M27115 Leanne_T 2023-05-15T07:22:02Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255844#M27321 <P>Hi been in contact with yourselfs numerous times about the signal issues and all you get is fobbed off by them and all you get is try resetting your phone blaming it on everything else and why should we use Wi-Fi calling like you say when we go out what are we suppose to do knock on everyone’s door and ask &nbsp;to connect to there Wi-Fi why should people pay for something they are not getting&nbsp;</P> Thu, 25 May 2023 17:05:29 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255844#M27321 Hunted 2023-05-25T17:05:29Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255849#M27322 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1351168">@Hunted</a>&nbsp; &nbsp;EE didn’t do this because they wanted to it was the by request of the land owner. &nbsp; In your contract it does state that issues out of EEs control can happen and EE will try and rectify those issues quickly as possible. &nbsp; You accepted that when you took out the contract. &nbsp; &nbsp;EE can not just place a mast where ever they choose too &nbsp; They have to find a site/s go through planning permission and then build it and that providing no one objects to it. &nbsp; And if that mast is going to be built on private land that land owner has to give permission every time the engineers have to access that site. &nbsp; &nbsp;It’s not a simple process by all means. &nbsp; &nbsp; This issue was totally out of EEs control and they are trying to resolve that issue but hay it’s the networks fault isn’t it.&nbsp;</P> Thu, 25 May 2023 17:28:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255849#M27322 Chris_B 2023-05-25T17:28:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255851#M27326 <P>Well when we are without signal you are going to get complaints but hay that doesn’t contribute to having no signal does it so I’ll not pay for a service I’m not receiving&nbsp;</P> Thu, 25 May 2023 17:45:16 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255851#M27326 Hunted 2023-05-25T17:45:16Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255994#M27334 <P>Morning&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1351168">@Hunted</a>&nbsp;</P> <P><SPAN>If you are affected by the mast being offline, please&nbsp;</SPAN><A href="https://ee.co.uk/contact-ee" target="_blank" rel="noopener noreferrer" data-di-id="di-id-e86944bf-dba9e943">get in touch with our mobile care team</A><SPAN>&nbsp;to discuss your options.&nbsp;</SPAN></P> <P><SPAN>Leanne.&nbsp;</SPAN></P> Fri, 26 May 2023 07:36:38 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1255994#M27334 Leanne_T 2023-05-26T07:36:38Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1260475#M27612 <P>Could you d*** ride the company anymore.&nbsp; Out of their control or not, they've done nothing to inform the customers of the issues being experienced in the area at the moment. They're fobbing customers off saying there isn't issues in the area when there clearly is. I couldn't give a s*** about the fact they have mast issues, I care that they've done nothing to support their customers or even let us know what is happening and how long we are expected to have the problem.&nbsp;</P> Tue, 06 Jun 2023 10:02:05 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1260475#M27612 TommyPixel 2023-06-06T10:02:05Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1260495#M27613 <P>100% agree&nbsp;</P> Tue, 06 Jun 2023 11:03:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1260495#M27613 Hunted 2023-06-06T11:03:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267569#M28016 <P>Hi Leanne, &nbsp;are you using the existing concrete plinth or building the whole site again from scratch. If so does this include mast, RF and antennas, with a new power supply and new fibre backhaul? If so has planning been granted already and agreement with build contractor signed. Can you say if this is s unilateral site or shared and which vendor this area is under, I understand that Nokia are generally rural but not totally sure here?</P> Fri, 23 Jun 2023 22:54:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267569#M28016 Tootly 2023-06-23T22:54:11Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267591#M28017 <P>Hi</P><P>Can you tell me,once this new mast is installed and&nbsp; is back online up and running.... are we going to get 5g in the area.??, ...&nbsp; Will it be switched back on as a 4g, or 5g connection??</P><P>I'd assume,that new equipment, would be the latest equipment and while their at it as such,make all the upgrades.</P><P>I see the mast is actually erected (22/6/23) I assume that is the new mast at Bottom of Lidget Lane???but was advised at the call centre it would be August before Activated.</P><P>Is that right,another 2 months even the mast is installed ???</P><P>&nbsp;</P><P>I was mis-sold my more expensive Handset/Contract as advised this is newest and best for me being a 5g device.I live in a 4g area so it would never have worked In the first place.Been told there nothing can be done to revert that contract.</P><P>I also consume around 10%&nbsp; month to month of the data I was advised I needed.</P><P>Also advised to use WiFi as a temporary measure,sure,great if I had Broadband, and also advised I can take out a 2 year broadband deal with a overall cost £600 odd pound on top of my worthless phone plan to put me on with for a couple of months.</P><P>I've had a credit rebate taken from my bill for a month,however this doesn't solve the issue of having a functioning phone unless I pay the fee for 2 years broadband I don't need,as well as the device/contract that wont provide 5g&nbsp; and I don't need !</P><P>My phone bill for 2x 5g handsets this month(may to June ) is .. get ready...Drun Roll.......£167!</P><P>&nbsp;</P><P>It's not good enough</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 24 Jun 2023 06:11:44 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267591#M28017 Hans-C-Anderson 2023-06-24T06:11:44Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267592#M28018 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1998883">@TommyPixel</a>&nbsp; Obviously you do or you wouldn’t be complaining on here. &nbsp; And of your going to reply to anyone at least use the&nbsp;@ key so they know. &nbsp; &nbsp;&nbsp;</P> Sat, 24 Jun 2023 05:26:45 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1267592#M28018 Chris_B 2023-06-24T05:26:45Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271390#M28246 <P>hi thank you so how do I go about some compensation as I'm paying £143&nbsp; a month for something I can't get full use out of&nbsp;</P> Mon, 03 Jul 2023 17:12:51 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271390#M28246 linzi41 2023-07-03T17:12:51Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271399#M28247 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3789508">@linzi41</a></SPAN>,</P> <P>Please get in touch with Customer Care on <STRONG>150</STRONG> if you'd like to discuss your account.</P> <P>Thanks</P> <P>James</P> Mon, 03 Jul 2023 17:34:10 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271399#M28247 James_B 2023-07-03T17:34:10Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271421#M28249 Hiya, absolutely.<BR /><BR />Whilst it’s not red all the times in terms of coverage. I can make and receive calls sometimes but then there’s days with no coverage at all. However it is a degradation of service and under trading standards you are entitled to a partial refund if you are not receiving the service you are paying for. Call customer services and they will be able to look at the periods of little or no coverage and I’m sure will partially refund for these times.<BR /><BR />Toots Mon, 03 Jul 2023 18:16:32 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1271421#M28249 Tootly 2023-07-03T18:16:32Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1277381#M28615 <P>I live in s63</P><P>I've called 150 and had my "full" bill credited for 2x phones from May all the way to August, and to call back if and when it be nessary August to September.</P><P>IE: had best part of £400 refunded</P><P>In the meantime, I've bought a payg sim card for one of the other operators, begins with 0 and ends in 2,hot spotted using a old phone to connect my EE handsets ,plus Chromecast to it for iplayer etc... no problem at all WiFi calling or getting on line now...</P><P>I've vouched for putting up with the inconvenience, and holding out for EE rather than going elsewhere, generally I've found them pretty good at sorting stuff out and ive been with them 20 years ,a lot can depend on who you get at the call centre,but that's life...</P><P>Really hoping the new equipment whilst it's going in will bring 5g with it , will be worth hanging on for if it does than changing providers.</P> Mon, 24 Jul 2023 22:22:13 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1277381#M28615 Hans-C-Anderson 2023-07-24T22:22:13Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1280897#M28778 <P>What's point in getting in contact they don't give a crap all they try and do is blame the the phone or the SIM card been having issues since April and been told it could be another 4 week's if not more and won't even be refunded for the poor service it's redicules&nbsp;</P> Thu, 03 Aug 2023 13:47:24 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1280897#M28778 Darrenpollingto 2023-08-03T13:47:24Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1281410#M28798 Mark,<BR /><BR />All sims have a lifespan so if you have a sim that isn’t ridiculously old as you’ve changed it when you’ve needed to, and have had periods of time where you have dropped calls or poor coverage, then you have a right to a partial refund. There is legislation in place around products and services we consumers pay for called trading standards. Just mention trading standards as going to them can incur an investigation fee and charge to EE if found to not be giving you the service you pay for<BR /><BR />Kind Regards<BR /><BR />Kh Sat, 05 Aug 2023 05:56:52 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1281410#M28798 Tootly 2023-08-05T05:56:52Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1281412#M28799 <P>They don’t have to. They need to call up and mention trading standards if they genuinely can’t make or keep a call EE, will be able to see that and can give credits.&nbsp;</P> Sat, 05 Aug 2023 06:08:23 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1281412#M28799 Tootly 2023-08-05T06:08:23Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1284560#M28908 <P>Hi Leanne,</P><P>is the timeline still for mid-September? The pub has been demolished mostly, just rubble to clear. I am assuming this mast is the build from the planning approval&nbsp;</P><P><A href="https://wwwapplications.barnsley.gov.uk/planningexplorermvc/Home/ApplicationDetails?planningApplicationNumber=2023%2F0209" target="_blank">https://wwwapplications.barnsley.gov.uk/planningexplorermvc/Home/ApplicationDetails?planningApplicationNumber=2023%2F0209</A></P><P>This says the mast is both EE and H3M (Three). Is this correct?</P><P>Thanks</P><P>&nbsp;</P> Tue, 15 Aug 2023 17:53:00 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Thurnscoe/m-p/1284560#M28908 Thurnscoesi 2023-08-15T17:53:00Z