topic Re: Re: Is it just me or is ee phone signal poor in Mobile Network discussions

Re: Is it just me or is ee phone signal poor

Leah179 — Thu, 02 May 2024 18:30:08 GMT

I have the same issue as you for a few months now - from 3 bars dropped to 1 bar and the signal is not good even in 1 mile radius. My friend cannot call me through calls unless using WhatsApp. I called the support team and they did a few tests but no issue can be found, this is frustrating.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Thu, 02 May 2024 18:42:39 GMT

Post moved to a new thread.

There's nothing inherently wrong with "only one bar", but what is the specific issue you're having with making or receiving calls when your phone is showing coverage?

Re: Re: Is it just me or is ee phone signal poor

Leah179 — Thu, 02 May 2024 19:02:22 GMT

It got cut off or couldn’t get through at all. For example, I can see coming call on my phone, then it either stops within 3 seconds or got ‘cut’ straight after I picked up. But my friend didn’t hear ringing sound at all on his phone in both case.

This issue only occur when I’m back to the area.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Thu, 02 May 2024 19:14:13 GMT

Did the "few tests" that CS did, include logging examples of failed calls for further investigation?

Normally you should be asked to supply as many examples as possible, over a 48-72hour period.

Re: Re: Is it just me or is ee phone signal poor

Leah179 — Thu, 02 May 2024 19:24:41 GMT

I did one or two but couldn’t keeping doing this

Re: Re: Is it just me or is ee phone signal poor

bristolian — Thu, 02 May 2024 20:21:51 GMT

A valid point - you shouldn't need to.

It should only take a handful of examples to prove commonality. Dropped calls would be the easiest examples to work with, as opposed to those which failed to connect.