topic Re: Signal and 4G/5G Disappeared in Mobile Network discussions

Signal and 4G/5G Disappeared

Dan1O — Thu, 18 Apr 2024 10:49:45 GMT

For some reason, one of the phones on my account has stopped connecting to the EE network and 4G/5G. The last two weeks have been a nightmare. The phone shows there is a strong signal, but when I try to make or take a call, it says I am not connected to a network.

The phone has also stopped connecting to 4G and 5G, for some reason, it will only connect to wi-fi.

The phone is only a year old (if that), and everything else works fine, including the other phone on my account. I have tried everything but alas, no luck. Does anyone have any hints or tips please?

Re: Signal and 4G/5G Disappeared

Northerner — Thu, 18 Apr 2024 10:52:42 GMT

Hi @Dan1O

Have you tried restarting your device.

Are you on EE PAYG or pay monthly contract.

What device do you have.

Thanks

Re: Signal and 4G/5G Disappeared

Dan1O — Thu, 18 Apr 2024 10:58:28 GMT

I am on a contract and have tried restarting the device but it doesn't seem to make any impact unfortunately.

The device is a Samsung Galaxy Flip Z4

Thank you in advance for any suggestions

Re: Signal and 4G/5G Disappeared

bristolian — Thu, 18 Apr 2024 11:56:19 GMT

Not sure what "tried everything" means, without specifics. Are you able to send & receive text messages? How about mobile data?

You mention having multiple phones - can you try a 2way SIM-swap. Put a working SIM in a non-working phone, what result? Put a non-working SIM in a working phone - what result?

Re: Signal and 4G/5G Disappeared

Dan1O — Thu, 18 Apr 2024 12:42:17 GMT

Mobile data won't work either, but weirdly I am able to send and receive text messages.

I haven't tried a sim swap, but will try that tonight as it looks like a few people have tried this on other threads in these forums.