topic Re: Re: Is it just me or is ee phone signal poor in Mobile Network discussions

Re: Is it just me or is ee phone signal poor

Circuitcnc — Sun, 07 Apr 2024 19:58:44 GMT

We have 4 different mobile phones all on EE with very poor signal , I have checked coverage checker and it says all ok. My one is for my business and I think I will have to move from EE, does seem to have been since BT took over. Is there a number I can call about this.

Re: Re: Is it just me or is ee phone signal poor

James_B — Mon, 08 Apr 2024 07:26:41 GMT

Are you only having problems in one particular location, @Circuitcnc?

Is in an indoor coverage issue or outdoors?

James

Re: Re: Is it just me or is ee phone signal poor

Circuitcnc — Tue, 16 Apr 2024 10:56:22 GMT

It’s indoors at home , used to be ok but know it only ever shows one bar.

Re: Re: Is it just me or is ee phone signal poor

James_B — Tue, 16 Apr 2024 11:19:13 GMT

Do you have WiFi Calling turned on in your phone's settings, @Circuitcnc?

James

Re: Re: Is it just me or is ee phone signal poor

bristolian — Tue, 16 Apr 2024 11:37:39 GMT

@Circuitcnc wrote:

It’s indoors at home..it only ever shows one bar.

Do you have any service issues when using your phone indoors at home?

The on-screen bars are only a rough guide, different phones can often give different "numbers of bars" for the exact same signal. In crude terms, a bar is still a bar.

Re: Re: Is it just me or is ee phone signal poor

Circuitcnc — Wed, 17 Apr 2024 07:38:50 GMT

I pay EE for a service I should not need to put wifi calling on, never been an issue but we get a poor service when calling and get cut off.

Re: Re: Is it just me or is ee phone signal poor

Circuitcnc — Wed, 17 Apr 2024 07:41:04 GMT

We get poor service when calling and get cut off, also on 5G it takes forever to connect. The reason I say 1 bar is because on the same phone it used to be all the bars, something has changed.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Wed, 17 Apr 2024 07:44:33 GMT

@Circuitcnc wrote:

I pay EE for a service I should not need to put wifi calling on

WiFi-calling is an integral part of EE's service, no MNO will ever provide 100% national indoor coverage thus operators provide for all radio technologies to be used in tandem.

Re: Re: Is it just me or is ee phone signal poor

Circuitcnc — Wed, 17 Apr 2024 08:02:27 GMT

I am trying to find out what has changed to make the service so bad, telling me to use wifi calling is not answering the question.

Re: Re: Is it just me or is ee phone signal poor

bristolian — Wed, 17 Apr 2024 09:40:38 GMT

If you have familiarity with the radio stack and suitable Android apps, you may be able to identify potential causes.

Otherwise you should report your issues to EE CS for further investigation, they will likely require 3 examples of failed or dropped calls in a short time period.

WiFi-calling is an excellent mitigation for indoor coverage issues whenever they occur.

Re: Re: Is it just me or is ee phone signal poor

Polomydog — Fri, 17 Jan 2025 22:06:11 GMT

It’s **bleep** actually

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Sat, 18 Jan 2025 08:30:11 GMT

Hi @Polomydog

Thanks for coming here.

Are you experiencing signal problems in one particular area?

If so, our Service Status Checker will show any reported problems for the area, if nothing is showing you can report this and our network team will get this looked into for you.

Leanne 🙂