topic Re: Re: Can't make are receive calls ,phone says emergency calls only in Mobile Network discussions

Re: Can't make are receive calls ,phone says emergency calls only

CD6864 — Thu, 11 Apr 2024 08:14:45 GMT

Hi, I can't make any calls, it says emergency calls only, I keep switching off my phone and switching back on and the problem is still happening, can you please help? Thank you

Re: Re: Can't make are receive calls ,phone says emergency calls only

Leanne_T — Thu, 11 Apr 2024 10:20:14 GMT

Hi @CD6864

Thanks for coming to the community.

Are you in the UK?

Have you recently made any account changes or ordered a new SIM card?

Thanks 🙂

Leanne.

Re: Re: Can't make are receive calls ,phone says emergency calls only

CD6864 — Thu, 11 Apr 2024 10:36:54 GMT

Hi Leanne, I'm in the UK, no changes to my SIM or account. Thank you

Re: Re: Can't make are receive calls ,phone says emergency calls only

Leanne_T — Thu, 11 Apr 2024 10:42:32 GMT

Thanks @CD6864

Is the SIM pay as you go or pay monthly?

Does this show no signal in more than one area?

Are you able to try the SIM card in another phone to see if you get signal?

Leanne.

Re: Re: Can't make are receive calls ,phone says emergency calls only

CD6864 — Thu, 11 Apr 2024 10:46:16 GMT

My phone is pay monthly. My husband is an EE customer and he has service, I can't try his sim as he's currently at work

Re: Re: Can't make are receive calls ,phone says emergency calls only

Leanne_T — Thu, 11 Apr 2024 10:48:04 GMT

Thanks @CD6864

How long have you had no service?

Have you been in any other areas to see if you get signal?

Leanne.

Re: Re: Can't make are receive calls ,phone says emergency calls only

CD6864 — Thu, 11 Apr 2024 11:05:02 GMT

The problem is intermittent, it started a couple of weeks ago. I was in a different area this morning and was able to make a call. Its currently showing Ee, I'm calling my mobile from my work phone and it says the number is currently unavailable. I've now checked and its Emergency Calls only again!

Re: Re: Can't make are receive calls ,phone says emergency calls only

Leanne_T — Thu, 11 Apr 2024 11:06:18 GMT

I see, thank you @CD6864

Do we have any known problems showing for your area on the EE Coverage & Network Status Checker if you enter your postcode and select 'check status'?

Leanne.

Re: Re: Can't make are receive calls ,phone says emergency calls only

CD6864 — Thu, 11 Apr 2024 11:26:20 GMT

There are no problems showing in my area

Re: Re: Can't make are receive calls ,phone says emergency calls only

Leanne_T — Thu, 11 Apr 2024 12:35:49 GMT

Thanks for checking @CD6864

It would be good if you could try the SIM card in another device to see if the no signal follows the SIM or the phone to see what would be needed to get this sorted for you.

Are you near an EE Store you could visit and try this?

Leanne 🙂

Re: Re: Can't make are receive calls ,phone says emergency calls only

bristolian — Thu, 11 Apr 2024 15:29:14 GMT

@CD6864 wrote:

My husband is an EE customer and he has service, I can't try his sim as he's currently at work

When your husband returns from work, try a 2way SIM swap

Your SIM in your husband's phone - what result?

Your husband's SIM in your phone - what result?