topic Re: Is it just me or is ee phone signal poor in Mobile Network discussions

Re: Is it just me or is ee phone signal poor

carrots57 — Mon, 08 Apr 2024 21:50:09 GMT

signal ok but network unable to cope with the call volume sometimes having to call a n umber 15 or 16 times to get it to connect tryed to contact ee but promise to text info to me non existant went to vodaphone to look at changing networks to be told ee were sharing thvodas masts but since voda gone to 5g ee have been thrown of sharing the masts so no real coverage now deff need to move networks

Re: Re: Is it just me or is ee phone signal poor

bristolian — Mon, 08 Apr 2024 22:26:57 GMT

You have certainly been told some tall tales!!

Can you explain the actual issues you are having? You've mentioned call volumes but also problems dialling?

Re: Re: Is it just me or is ee phone signal poor

carrots57 — Wed, 10 Apr 2024 07:07:50 GMT

everyone around here with same problem unable to make call message shown when dial attempted sometimes up to 20 attempts to get call to go through so not me or phone its the network tried to call ee all automated promising a response never get back to me with solution broadband going same way so as soon as broadband contract up in about 5 weeks im moving to another provider that provides what im paying for instead of a rip off

Re: Re: Is it just me or is ee phone signal poor

Christopher_G — Wed, 10 Apr 2024 07:16:46 GMT

Hi @carrots57

When you put your postcode into our Network Status checker, does it tell you if we're aware of any problems in your area?

Chris

Re: Re: Is it just me or is ee phone signal poor

bristolian — Wed, 10 Apr 2024 07:29:34 GMT

It sounds like the problem is that you have coverage indicated but are having issues making calls. If multiple users are affected, have those users reported their problems?

https://ee.co.uk/help/mobile-coverage-checker and use the "check service status" followed by "report a problem" if nothing's listed.

Re: Re: Is it just me or is ee phone signal poor

carrots57 — Wed, 10 Apr 2024 07:56:58 GMT

Re: Re: Is it just me or is ee phone signal poor

carrots57 — Wed, 10 Apr 2024 07:59:58 GMT

yes apart from not being able to call 150 to report we all get no reply ive been with ee for years and years and never had such bad service both signal and customer

Re: Re: Is it just me or is ee phone signal poor

Leanne_T — Wed, 10 Apr 2024 09:33:01 GMT

Hi @carrots57

Have you reported the problems you are having on the Network Status checker? The report would be sent to our network team and the area would be looked into.

Thanks.

Leanne.