topic Re: no internet service on my home region in Mobile Network discussions

no internet service on my home region

jordonfong — Sun, 24 Mar 2024 09:50:49 GMT

I've been a new client for a month. I live in Handflord Manchester. I suffer from no internet access with mobile or mobile board band wifi. For a few days without services, I needed to drive to the Cheadle car park to do my business.

Re: no internet service on my home region

Leanne_T — Sun, 24 Mar 2024 10:26:35 GMT

Hi there @jordonfong

Thanks for coming back to the community.

I'm sorry to hear that you're having problems with your service.

Do we have any known problems or maintenance showing for your area if you enter the postcode on the EE Coverage & Network Status Checker and select 'check status'?

Thanks.

Leanne.

Re: no internet service on my home region

bristolian — Sun, 24 Mar 2024 12:58:02 GMT

Which of the below scenarios are you reporting?

1: An inability to use mobile data whilst your phone shows coverage indicators? Do voice calls & texts work in the same location?

2: A lack of mobile network coverage in a particular location? This will impact voice calls, mobile data & text messages.

Re: no internet service on my home region

jordonfong — Sun, 24 Mar 2024 13:14:40 GMT

Just walk-in their shop and get the answer……u need to wait 🤣

Sent from my iPhone

Re: no internet service on my home region

bristolian — Sun, 24 Mar 2024 13:37:13 GMT

Unsure what the last reply means, but advice can be offered with some clarity on previous questions.

Scenario 1 won't necessarily be solved by just waiting.