topic Re: 5G Speeds Worse Than Ever - Rugby Area in Mobile Network discussions

5G Speeds Worse Than Ever - Rugby Area

RobertNicolae — Sat, 16 Mar 2024 19:23:17 GMT

Ok, if this is what you call £33/month I`m happy to decline !

This is getting very ridiculous as I`m relying on Data like there`s no tomorrow as it`s my bread and butter (work that is..)

For a few weeks now the speed has degreased dramatically, the 7.13Mbps from above is the best case scenario, usually after 3pm it`s 1-2Mbps. It used to work greatly with an average of 150-200Mbps.

Please FIX this and if not, I would like to speak with a EE manager, someone in charge that`s not paid by the hour, to cancel my subscription, and NO, I will not pay any early cancellation fee as I`m not to blame for the poor 5G speeds.

Again, RUGBY area CV21 2, please do a search on who`s using all the bandwidth.

PS: my phone has nothing to do with, it`s an S23 Ultra 5g capable and like I`ve said, the speed was very good until few weeks ago.

PPS: done some digging with Opensignal app and the nearest EE/"BT" tower is ID: 8134293 (Cell ID), 4601 (LAC) - that should narrow down your investigation.

Thanks,

Robert

Re: 5G Speeds Worse Than Ever - Rugby Area

RobertNicolae — Sat, 16 Mar 2024 19:01:37 GMT

Same issue I have buddy and I think it has something to do with EE switching/sharing the "load" with BT as whenever I run a Speedtest on my EE 5G sim, it`s says Provider: BT.

Re: 5G Speeds Worse Than Ever - Rugby Area

bristolian — Sat, 16 Mar 2024 19:34:17 GMT

@RobertNicolae wrote:

Same issue I have buddy

Is your issue specifically at New Cross Station?

@RobertNicolae wrote:

I think it has something to do with EE switching/sharing the "load" with BT as whenever I run a Speedtest on my EE 5G sim, it`s says Provider: BT.

That's due to BT & EE sharing core network components, EE is part of the BT Group and is BT's consumer brand.

Re: 5G Speeds Worse Than Ever - Rugby Area

bristolian — Sat, 16 Mar 2024 19:22:32 GMT

There is no guarantee of minimum data speeds although those are certainly on the lower side.

A first-line check is to check & report network issues using the "check status" option on https://coverage.ee.co.uk/coverage/ee - if issues persist you should contact CS on 150 and follow the escalation process.

There's no account access on this forum, but advice can be offered depending on the level of detail provided. There's dozens of network sites in the CV12 area so the issue could lie in multiple places.

Re: 5G Speeds Worse Than Ever - Rugby Area

RobertNicolae — Sat, 16 Mar 2024 19:28:02 GMT

"There is no guarantee of minimum data speeds, although those are certainly on the lower side."

I can understand that, but I'm a paying customer, and it's not my place or job to investigate EE's mishaps, I might go as far as to say: false advertising, and that could not go very well in court.

Re: 5G Speeds Worse Than Ever - Rugby Area

bristolian — Sat, 16 Mar 2024 19:37:17 GMT

@RobertNicolae wrote:

it's not my place or job to investigate EE's mishaps

The fault reporting process is to first use the status checker I mentioned above, then escalate via CS on 150.

Quite often, some user-provided radio info can assist in further checks.

Re: 5G Speeds Worse Than Ever - Rugby Area

Chris_B — Sat, 16 Mar 2024 20:10:46 GMT

@RobertNicolae You say “I might go as far as to say: false advertising, and that could not go very well in court.”. Can you explain that ? what false advertising?