topic Re: Mobile network issues in Mobile Network discussions

Mobile network issues

Abiel — Tue, 12 Mar 2024 05:19:03 GMT

Hello, why does my connection keeps dropping to 2 bars when I have 5G latest iPhone? It happened for 2 to 3 days last year I called in and sorted the issue when I had a different iPhone a year ago however the same problem I’m currently facing. The whole week my iPhone drops connection and also sometimes it’s says switch on mobile data for connection and then comes back. I’m 100% sure the mobile data was on and is on?

Re: Mobile network issues

James_B — Tue, 12 Mar 2024 09:08:19 GMT

Hi @Abiel,

Welcome to the EE Community. 🙂

Is this issue only happening in a particular location?

Have you checked for network problems in your area?

James

Re: Mobile network issues

bristolian — Tue, 12 Mar 2024 09:53:33 GMT

The onscreen bars are an indication of current service. Are you having any problems with calls, texts or mobile data? Or is it just the coverage indicators causing you concern?

Re: Mobile network issues

Abiel — Wed, 13 Mar 2024 08:08:34 GMT

Mobile data not working plus when I receive call I can’t hear him or he can not hear me. This is causing me issues. It’s new phone how come?

Sent from Yahoo Mail for iPhone

Re: Mobile network issues

Leanne_T — Wed, 13 Mar 2024 09:30:30 GMT

Hi @Abiel

Is this happening in all areas?

What happens when you try and access any apps or web pages?

Leanne 🙂

Re: Mobile network issues

bristolian — Wed, 13 Mar 2024 10:52:29 GMT

@Abiel wrote:
when I receive call I can’t hear him or he can not hear me

Sent from Yahoo Mail for iPhone

Are you using Apple or Android? If Android, does VoLTE show onscreen next to your coverage indicators?

Re: Mobile network issues

Abiel — Thu, 14 Mar 2024 07:15:43 GMT

hello, apple im using, yesterday night it was asking me to switch the mobile data on even when it’s on. I can’t hear some callers.i switched off and on the mobile it isn’t working. The connection works for an hour then drops and ask me to connect to internet 😰

Re: Mobile network issues

James_B — Thu, 14 Mar 2024 08:13:46 GMT

Have you had a look to see if the network status checker is reporting any problems in your area, @Abiel?

James