topic Re: Sim still not come back on in Mobile Network discussions

Sim still not come back on

AFirth10 — Sun, 10 Mar 2024 09:40:09 GMT

My sim was blocked on Monday after part of my bill for my new handset wasn't paid due to an error where the direct debit payment hadn't been set up. I paid my outstanding bill on Friday evening over the phone and was told to turn my phone off and back on and it should work again. It's now Sunday and it still isn't working?

Re: Sim still not come back on

Northerner — Sun, 10 Mar 2024 09:48:17 GMT

Hi @AFirth10

It can can take up to 48 hours to process payments. It's unlikely your payment is yet processed if you paid late Friday evening because the banks don't process payments at the weekend.

Thanks

Re: Sim still not come back on

AFirth10 — Tue, 12 Mar 2024 09:30:05 GMT

It's now Tuesday and it's still not working 🤷🏻‍♂️

Re: Sim still not come back on

Leanne_T — Tue, 12 Mar 2024 10:21:51 GMT

Hi @AFirth10

Thanks for coming back to us.

To get the account looked into, please get in touch with our mobile guides and the team will be happy to help.

Leanne.

Re: Sim still not come back on

AFirth10 — Tue, 12 Mar 2024 12:47:34 GMT

How can I when I can't ring anyone??

Re: Sim still not come back on

Leanne_T — Tue, 12 Mar 2024 13:01:26 GMT

Hi @AFirth10

You would need to call us from any other phone, or if you log into the EE app and select the help section a chat option will show if available for the account 🙂

Leanne.