topic Re: No network in Mobile Network discussions

Re: No network

Jon83 — Tue, 05 Mar 2024 09:48:10 GMT

Same issue since yesterday evening. Was working again for a period this morning before going back down again. I'm in Motherwell, near Glasgow.

Re: Re: No network

Leanne_T — Tue, 05 Mar 2024 09:51:35 GMT

Morning @Jon83

Do we have any maintenance or problems reported if you enter your postcode and select 'check status' on the EE Coverage & Network Status Checker?

Leanne.

Re: Re: No network

Jon83 — Tue, 05 Mar 2024 10:03:22 GMT

Hi Leanne,

According to the link, there is good coverage in my area. However, the link below suggests there are problems for others too.

https://istheservicedown.co.uk/status/ee/2642135-motherwell-north-lanarkshire-scotland-united-kingdom

Thanks,

Jon

Re: Re: No network

Leanne_T — Tue, 05 Mar 2024 10:07:27 GMT

Hi @Jon83

If you select 'check status' on the coverage checker, this will show any reported problems and you can register for updates once we have further information.

Leanne.

Re: Re: No network

Jon83 — Tue, 05 Mar 2024 10:11:23 GMT

It stills says no issues. I've reported the problem, however hard to imagine this isn't part of a wider problem, at least in this part of Scotland.

Re: Re: No network

Jon83 — Tue, 05 Mar 2024 10:15:36 GMT

Just as an update - my connectivity has returned, for now at least

Re: Re: No network

Leanne_T — Tue, 05 Mar 2024 10:24:22 GMT

Thanks for reporting this and letting me know @Jon83

The report will be looked into by our network team.

Leanne.

Re: Re: No network

bristolian — Tue, 05 Mar 2024 10:58:06 GMT

@Jon83 wrote:

It stills says no issues. I've reported the problem, however hard to imagine this isn't part of a wider problem

What makes you think this is a wider issue? The vast majority of "I've lost coverage" issues are caused by temporary single site outages. In rural locations there isn't always overlap with neighbouring sites.

Re: Re: No network

Jon83 — Tue, 05 Mar 2024 11:14:52 GMT

I mean it isn't something just affecting my phone. I've already shown others have reported issues elsewhere.

Re: Re: No network

bristolian — Tue, 05 Mar 2024 12:06:13 GMT

Site outages cause a loss of service to any phone normally served from that site if there's no overlapping coverage from other sites.

Independent "is my service working" websites are often extremely vague and their results can often be treated with a pinch of salt with anything other than widespread national issues.

Re: Re: No network

Jon83 — Tue, 05 Mar 2024 11:32:37 GMT

Yes, I haven't suggested otherwise.