topic Re: 5G stops working in Mobile Network discussions

5G stops working

agribble — Thu, 29 Feb 2024 17:07:25 GMT

Can I ask why my iPhone 13 with 5G connectivity does not work. I have to wait for my 4G to be able to use it. 5G is meant to be better connectivity than 4G so why do I have to wait when I have 3 bars of service with my 5G?

Re: 5G stops working

bristolian — Thu, 29 Feb 2024 17:11:08 GMT

Can you explain how your connectivity is not working? Do you only have this problem in a specific location?

Re: 5G stops working

Chris_B — Thu, 29 Feb 2024 18:10:34 GMT

@agribble Do you have 5G set to alway on or Auto on the device?

5G Auto uses 5G only when needed for performance while optimising battery life.

5G On uses 5G whenever it is available, even when it may reduce battery life or performance.

5G may impact battery life and reliability of some voice calls and data.

Re: 5G stops working

lealee134 — Sun, 07 Jul 2024 18:44:44 GMT

@Chris_B How do I turn my 5g between auto/always on? Thanks in advance

Re: 5G stops working

Chris_B — Sun, 07 Jul 2024 20:32:26 GMT

@lealee134 go to settings>mobile data>select your sim/esim>voice and data.

This is for an iPhone on an Android device it will be different.

Re: 5G stops working

agribble — Sun, 04 Aug 2024 22:01:27 GMT

5G on I have it set to

Re: 5G stops working

Leanne_T — Mon, 05 Aug 2024 08:14:18 GMT

Hi there @agribble

Thanks for coming back to the community.

Does the Coverage Checker show 5G coverage available in the area?

Do you have a pay monthly account?

Leanne 🙂

Re: 5G stops working

agribble — Mon, 05 Aug 2024 08:44:56 GMT

I have a pay monthly contract and shows for outdoors only with only 4G

Re: 5G stops working

Leanne_T — Mon, 05 Aug 2024 08:56:26 GMT

Thanks @agribble

Once you are in a 5G area you should have 5G service 🙂

Leanne.