topic Re: Mobile phone not ringing from landline in Mobile Network discussions

Mobile phone not ringing from landline

TMM — Tue, 27 Feb 2024 09:07:17 GMT

Not sure if anyone has any experience of this - I’m hoping so as I’m at a loss.
My EE mobile phone works fine (it’s an iPhone 13). It rings when people call no problem. My landline also works fine, it rings when people call and I call people from it no problem. My landline provider is Virgin.
I misplaced my mobile phone the other day so called it from my landline to locate it. As expected it was ringing in the landline earpiece but I couldn’t hear my mobile ringing I assumed it must be on silent. Later my partner my mobile and it rang out loud and I found it. This I thought was strange as I’d assumed it was in silent. So I tested it again calling it from my landline but it doesn’t receive the call, it rings landline end then goes to voicemail. I then called my partner from the landline to see if it was a mobile phone thing but no his mobile did ring and he answered it. Our mobiles are on the same contract just different numbers.
Any ideas would be appreciated as I’ve looked at my settings and can’t see what it can be.

Re: Mobile phone not ringing from landline

XRaySpeX — Tue, 27 Feb 2024 10:57:21 GMT

This issue can only lay with VM. You need to take it up with them.

Re: Mobile phone not ringing from landline

bristolian — Tue, 27 Feb 2024 11:43:55 GMT

@TMM wrote:

So I tested it again calling it from my landline but it doesn’t receive the call, it rings landline end then goes to voicemail.

Is your mobile displaying an incoming call when the ringtone is being played to the caller?

Re: Mobile phone not ringing from landline

TMM — Wed, 28 Feb 2024 12:10:37 GMT

No nothing its as though the mobile isn’t receiving the call. I’ve tried it again today and after ringing for 4 rings I then hear an engaged tone (not even the voicemail like before) even though my mobile is not on a call. I know it sounds odd but it’s almost as if my landline and mobile phone think they’re the same number so when calling my mobile from the landline it won’t connect through.

Re: Mobile phone not ringing from landline

TMM — Wed, 28 Feb 2024 12:11:42 GMT

But my landline calls my partners EE phone so I can’t see how it can be a VM thing. I’m sure it’s a setting on my mobile account.

Re: Mobile phone not ringing from landline

Leanne_T — Wed, 28 Feb 2024 12:55:40 GMT

Hi @TMM

Thanks for coming here.

If you go into your iPhone Settings, Phone, Call forwarding, do you have any number showing?

Could you also check your blocked list, is the landline number showing?

Leanne 🙂

Re: Mobile phone not ringing from landline

TMM — Wed, 28 Feb 2024 13:31:54 GMT

Call forwarding isn’t on and landline is not in blocked list

Re: Mobile phone not ringing from landline

bristolian — Wed, 28 Feb 2024 13:37:00 GMT

This would suggest the call is not reaching EE's network, which should be reported to your landline provider.

I would expect them to compare the number prefix of a working & non-working number, as this forms the basis of call routing.

Re: Mobile phone not ringing from landline

TMM — Wed, 28 Feb 2024 14:58:43 GMT

Ok that’s great thanks