topic Re: Coverage in Kensington/Tuebrook in Mobile Network discussions

Coverage in Kensington/Tuebrook

Leanne_T — Fri, 24 Apr 2026 08:42:13 GMT

Update: 24 April 2026

Over the past few months, legal negotiations have been ongoing for the planning appeal. The legal steps can take several months to complete and we expect to have a decision by the end of September. Pending a positive outcome from the planning appeal, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 04 December 2025

Over the past few months, our engineers have completed legal negotiations to access the area and conduct surveys needed for the planning appeal. Once the surveys have been completed, we will submit these to the site provider for approval. Pending a positive outcome from the planning appeal, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 01 July 2025

Over the past few months, our engineers have been in legal negotiations with the site provider to access the area and complete further surveys needed for the planning appeal. Once we have visited the area and completed the surveys, we will submit these to the site provider for approval.

Pending a positive outcome from the planning appeal, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 17 January 2025

Over the past few months, our engineers have completed surveys and submitted planning permission for one location. Our engineers have had planning permission denied and are revising the designs to resubmit the planning application. Pending a positive outcome from the revised designs and planning permission is approved, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 11 September 2024

Over the past few weeks, our engineers have completed additional upgrades to an existing mast in the area, and we would appreciate any feedback you have on the service since the upgrades were completed on the 30 August. The feedback will be used to show the level of coverage and capacity improvements provided from the upgrades.

Our engineers are progressing with surveys and legal negotiations, for the other locations to start building the equipment needed for a permanent mast.

We will keep you updated on this post.

Update: 25 July 2024

Over the past few months, our engineers have agreed access to the area with the site provider for the first location and are conducting surveys at the site, to make sure the location will be suitable for the new mast. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

For the second location, we are waiting for a decision from the council for the planning appeal, the council have provided no date for an outcome. Pending a positive outcome, we can start building the equipment needed for the mast.

In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, our engineers had located two other areas and found after conducting surveys one location this will not be suitable for the equipment. For the other location we are conducting surveys and designs to make sure the area will be suitable for the equipment.

We will keep you updated on this post

Update: 03 May 2024

Over the past few months, our engineers have been in negotiations with the site provider to legally obtain access to the area and complete surveys and designs to make sure the area will be suitable for the new mast. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

For the second location, we are waiting for a decision from the council for the planning appeal. Pending a positive outcome, we can start building the equipment needed for the mast.

In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, we have located another two areas as back-ups, and are currently conducting surveys at the locations to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

We’re aware of a signal issue that is affecting some of our customers in the Kensington/Tuebrook area.

Our mast in the area had to be removed from the existing site at the end of January 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. To restore the same level of service in the area the previous mast provided, we will require two new masts, and have found two potential areas for replacement masts to be installed.

Our engineers are working with the site provider for the first location to access the area and complete surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to acquire the land and start building the equipment needed for the new mast.

For the second location our engineers submitted planning permission to the council in January, this was rejected, and an appeal has been submitted during February. We are currently awaiting a decision from the council. Pending a positive outcome, we can start building the equipment needed for the mast

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Re: Coverage in Kensington/Tuebrook

James_B — Mon, 26 Feb 2024 13:21:37 GMT

Hi @Robmc76,

If the indoor coverage in your area is poor, you may experience variable data speeds.

Are any problems reported if you select the 'check status' option?

James

Re: Coverage in Kensington/Tuebrook

Robmc76 — Mon, 26 Feb 2024 14:10:33 GMT

Signal was fine indoors prior to 31st January

Re: Coverage in Kensington/Tuebrook

James_B — Mon, 26 Feb 2024 14:26:22 GMT

Did the status checker report any problems, @Robmc76?

James

Re: Coverage in Kensington/Tuebrook

Abdul_11 — Wed, 28 Feb 2024 09:30:18 GMT

Hello

How long will it take for the server to go back to normal. I live in Tuebrook it is really bad indoors .

Re: Coverage in Kensington/Tuebrook

tjd5 — Wed, 13 Mar 2024 13:24:54 GMT

My phone coverage is non existing and putting stress on me what is the compensating going to be as it has really put me out of sorts and stressed me out l

Re: Coverage in Kensington/Tuebrook

Leanne_T — Wed, 13 Mar 2024 13:27:51 GMT

Hi @tjd5

I am very sorry to hear this.

If you would like to discuss your options please get in touch with our mobile guides who will get this looked into for you.

Leanne.

Re: Coverage in Kensington/Tuebrook

Natalieeveo — Sun, 17 Mar 2024 13:32:30 GMT

How long do we still have to wait to get some sort of signal? We're paying for a phone bill that we carnt even have a conversation with people absolute shambles been like this for months and as for Internet that's a no go.any update to when this will all be resolved.

Re: Coverage in Kensington/Tuebrook

Robmc76 — Tue, 09 Apr 2024 19:15:21 GMT

Gone on too long now with signal loss since 31st January not fit for purpose want to discuss early termination of contract no reply to possible date of new mast just not good got mobile phone that barely works

Re: Coverage in Kensington/Tuebrook

Murinda — Sun, 28 Apr 2024 11:04:20 GMT

But why do you then continue to take payment for data, when you are not providing.

Re: Coverage in Kensington/Tuebrook

James_B — Sun, 28 Apr 2024 11:26:47 GMT

Hi @Murinda,

If you'd like to discuss your bills, please get in touch with Customer Care on 150.

Thanks 🙂

James

Re: Coverage in Kensington/Tuebrook

DawidL6 — Sat, 15 Jun 2024 18:04:55 GMT

Hi, since few weeks, can't make and receive any calls at home. Broadband stars working worse as well. Hopefully you will sort it soon, I can't struggle with the mobile and internet access any more

Re: Coverage in Kensington/Tuebrook

MWalko1 — Fri, 21 Jun 2024 21:56:17 GMT

This has caused issues for me three times in the last week alone, using WiFi for calls as stated, is not possible if you cannot receive any cellular signal, we currently have four family members in our house on a EE contract, yet my newly rolling contract is the only one with a complete dead signal.

by the time planning permission and legality issues are passed, you could be talking 12 months at the minimum, yet customers are still expected to pay for having no signal, however as this is an issue caused by your infrastructure side, can we cancel our contract penalty-free???

Re: Coverage in Kensington/Tuebrook

James_B — Sat, 22 Jun 2024 10:52:34 GMT

Hi @MWalko1,

You should still be able to use WiFi Calling when you have no mobile signal.

What type of phone are you using?

James

Re: Coverage in Kensington/Tuebrook

MWalko1 — Sat, 22 Jun 2024 11:17:29 GMT

IPhone 14!
My phone was showing no sim and this will not allow you to change any wifi settings, however I have spoken with EE tech and a temporary fix was done, I have also converted to e-sim, lets hope it works.

Re: Coverage in Kensington/Tuebrook

James_B — Sat, 22 Jun 2024 11:31:26 GMT

Thanks for the update, @MWalko1 🙂

James

Re: Coverage in Kensington/Tuebrook

Robmc76 — Tue, 22 Oct 2024 16:45:23 GMT

Still poor signal fluctuating signal since January 31st especially downstairs just loose signal completely anfield area

Re: Coverage in Kensington/Tuebrook

Blondie498 — Tue, 22 Oct 2024 19:04:21 GMT

Signal is awful indoor's an out doors I have to connect to my WiFi with a different provider an still have to pay my phone bill what am not receiving, it's been going on for months now an still not fixed it gettin any updates baout the situation getting beyond a joke, I've now been a customer for 11 years now, thinking changing

Re: Coverage in Kensington/Tuebrook

Robmc76 — Sun, 29 Dec 2024 16:44:46 GMT

Still fluctuating signal Internet connection loss unstable connection had issues since 31st January as ee mask issues still no update to new 1 in area all I can say is gonna loose anfield/tuebrook area customer my contract up in 2025 will have to research into new network and more stable connection