topic Re: Mobile coverage in Mobile Network discussions

Mobile coverage

Claire4580 — Tue, 27 Feb 2024 15:16:46 GMT

Has anyone been struggling with EE coverage the last few days? My phone doesn’t seem to be working unless connected to WiFi which is very frustrating. Thanks!

Re: Mobile coverage

bristolian — Tue, 27 Feb 2024 15:42:58 GMT

Is this happening in multiple locations or just one specific one? If it's one specific location, use the "check status" option on https://coverage.ee.co.uk/coverage/ee to check for/report any local issues.

Re: Mobile coverage

Claire4580 — Tue, 27 Feb 2024 15:52:47 GMT

Seems to be many locations as I have been travelling around different locations for work the last 2 days. Unable to receive anything on my phone unless connected to WiFi. Phone calls also keep cutting out during a conversation.

Re: Mobile coverage

Katie_B — Tue, 27 Feb 2024 17:14:05 GMT

Thanks for confirming @Claire4580.

Are you able to test your SIM in another device?

Katie

Re: Mobile coverage

Claire4580 — Tue, 27 Feb 2024 17:30:25 GMT

I have tried this and still having the same issue so I feel like it’s to do with Ee coverage which isn’t working for me at the moment.

Re: Mobile coverage

Katie_B — Tue, 27 Feb 2024 17:33:44 GMT

I would recommend trying a replacement SIM @Claire4580.

Please let us know how you get on,

Katie

Re: Mobile coverage

Claire4580 — Tue, 27 Feb 2024 17:36:43 GMT

What do you mean a replacement sim?? I don’t have one of these.

Re: Mobile coverage

Katie_B — Tue, 27 Feb 2024 17:41:57 GMT

Hi @Claire4580.

If the issue continues when your SIM is in another device, a replacement SIM would rule out any problems with your SIM that could be causing you to have signal issues.

A replacement SIM can be ordered online, over the phone or by visiting your local EE Store with photo ID.

Katie

Re: Mobile coverage

Claire4580 — Tue, 27 Feb 2024 17:46:28 GMT

Are you able to order a replacement sim for me please?

Re: Mobile coverage

Katie_B — Tue, 27 Feb 2024 17:49:19 GMT

Sorry @Claire4580, I don't have account access.

You can however order one HERE.

Katie

Re: Mobile coverage

Claire4580 — Sat, 09 Mar 2024 14:44:27 GMT

Is anyone else having issues with their EE signal? I have for over 3 weeks now. My iPhone signal is only ever on 2 bars and have trouble with connection unless connected to WiFi.
When I go to work I get nothing on my phone all day long unless connected to WiFi. Tried looking into this but having no luck. Even got a new SIM card as I thought it could be that but still having the same issue. Driving me crazy now and may have to change provider.

Re: Mobile coverage

Chris_B — Sat, 09 Mar 2024 16:23:16 GMT

@Claire4580 Can you try your sim in a different device ? You also need to rule out the phone having a fault.

Re: Mobile coverage

Claire4580 — Sat, 09 Mar 2024 17:28:51 GMT

have done this but still the same 🤦🏻‍♀️ updated my phone, reset phone, reset network settings but nothing is working. Don’t what else to do! Wondering if others are having the same issue?? May men’s I have to switch providers as I need my phone for work etc.

Re: Mobile coverage

bristolian — Sat, 09 Mar 2024 17:50:23 GMT

There is nothing inherently wrong with "only 2 bars" - onscreen indications are just a rough guide, and many phones can often reliably make calls & use data on "only one bar".

Are you reporting that you have no indoor coverage at work, and rely on WiFi-calling? That could just be an indoor coverage issue - are other EE users equally affected? All networks have good and bad coverage areas.

Or if you're reporting that you have problems using your phone when coverage is displayed, something is awry - a methodical approach will help

@Claire4580 wrote:

Wondering if others are having the same issue??

Replies on this forum are largely irrelevant save for advising on a methodical process to identify the issue - the first check you should make is whether other EE users in the same location are having issues, by asking around.

I note you recently asked on this forum about coverage issues (the posts have now been merged together) and alluded to your phone having problems in multiple locations. If so, that would tend towards a potential phone fault.