topic Struggling coverage in Mobile Network discussions

Struggling coverage

Buckysplums — Tue, 27 Feb 2024 09:29:42 GMT

Has anyone else been having trouble with their signal coverage? I’ve been struggling with it since November last year

Re: Struggling coverage

Ollmall — Tue, 27 Feb 2024 09:54:12 GMT

Yeah I think the coverage has gotten noticeably worse the past couple years. There are points in a city and also when driving into my neighbourhood that I have to say whoever I'm on the phone to that the call will drop while I drive through it. The coverage map shows it as a good coverage so the map is just pure BS at this point too.

Even the other day in the city centre and a strong 5G signal, I couldn't load anything. Other half also on EE had the same problem. It's just so unreliable these days.

Re: Struggling coverage

Schockwave — Tue, 27 Feb 2024 11:25:18 GMT

@Buckysplums , @Ollmall , it might help if you put the postcode or area here, as that does not happen everywhere. Also if there are problems where you are, you can report it and register to have updates, registering and reporting on the coverage checker app.

Re: Struggling coverage

Ollmall — Tue, 27 Feb 2024 11:29:11 GMT

Oh trust me I've reported it. I always get messages back saying no issues have been found in your area.

Although I'd say at least a couple times a week I get messages saying 'a problem has been detected in your area' with a message a few hours later saying 'a problem has been resolved'. Literally nothing changes in those times. I've been getting those messages for months.

I can literally pin point on a map exactly where calls will fail, not just in my immediate area but on routes to different places as well. While I obviously don't expect coverage to be perfect, I expect it would at least be consistent enough to not drop most calls that I make if I move around at all.

Re: Struggling coverage

bristolian — Tue, 27 Feb 2024 11:41:11 GMT

@Buckysplums wrote:

Has anyone else been having trouble with their signal coverage?

It's quite common for users to rely on their onscreen bars and get unnecessarily concerned with "only one bar" or similar, when numerous factors are at play.

You've mentioned dropped calls, does VoLTE show on your phone screen when calls are failing?

Question intentionally directed specifically at @Buckysplums who started this thread, to avoid multiple users wading in.

Re: Struggling coverage

Buckysplums — Tue, 27 Feb 2024 12:37:00 GMT

Even when I check the network coverage in My EE App, they can’t even check my area!

It’s weird, when my signal dips to 1 bar, I can still call and text but can’t use my Data. And that’s still in the city I live in!

Re: Struggling coverage

Buckysplums — Tue, 27 Feb 2024 12:39:18 GMT

I know that there is an issue with the network in the city I live in, in the UK.

I can still call and text on one bar. It’s just my Data I can’t use when it drops to one bar.

Re: Struggling coverage

bristolian — Tue, 27 Feb 2024 14:56:32 GMT

Data should still work on "one bar", although the underlying radio parameters that contribute to the bars are of more concern.

What happens when you try using mobile data in the problematic location? Does your phone show VoLTE (Android) or 4G-call (Apple)?

Re: Struggling coverage

Buckysplums — Tue, 27 Feb 2024 15:09:05 GMT

My mobile data doesn’t work altogether when I get one bar.

I’m on 4G as I have an iPhone 14. I never had a problem with getting signal until the last few months.

Re: Struggling coverage

bristolian — Tue, 27 Feb 2024 15:28:13 GMT

I'm unfamiliar with Apple, but Android phones certainly shouldn't have that issue in these circumstances. 4G-calling should still show separately from 4G, and would be a good additional indicator.

Comparing with other EE users in the same locations would be the next logical step.

Re: Struggling coverage

Ollmall — Tue, 27 Feb 2024 16:07:41 GMT

VoLTE does not show differently on an iOS device. Only WiFi Calling does.

I've compared with other EE users and everyone has the exact same issues in the exact same areas as me.

Re: Struggling coverage

bristolian — Tue, 27 Feb 2024 16:19:49 GMT

The thread was started by @Buckysplums so if anyone else has issues, I'd suggest doing so in another separate thread.

Re: Struggling coverage

Ollmall — Tue, 27 Feb 2024 16:26:30 GMT

Given this was asked to the community in the community forums, I thought sharing my experience as well would show others and EE that there are multiple people having this issue.

If an EE employee would like to open a private case with the OP then obviously they can but as it stands this is a public forum.

I was also informing you that iOS doesn’t display VoLTE any differently. Again with neither of us being tech support from EE, a community of users shares knowledge and info to help each other out.

With all due respect, I’m not the only one having issues and I know a lot of people are on here due to the frustration of not having issues resolved when raising tickets with EE. The community forum is another way to voice opinions and help so asking people to separate their issues in a lot of threads isn’t necessarily a useful thing to do.

Re: Struggling coverage

bristolian — Tue, 27 Feb 2024 16:34:30 GMT

The vast majority of coverage issues are caused by user-specific or location-specific issues. Multiple users all jumping in with "me too" often drown out the initial poster and cause their initial query to get confused or sometimes lost completely.

Comments constructive to the original query are always welcome, there are multiple skill-levels that can describe themselves as "technical support", not always accurately.