topic Re: Nothing works on EE in Mobile Network discussions

Nothing works on EE

Rueben72 — Sun, 25 Feb 2024 23:26:08 GMT

Re: Nothing works on EE

James_B — Mon, 26 Feb 2024 08:54:17 GMT

Welcome to the EE Community, @Rueben72 🙂

What isn't working for you?

James

Re: Nothing works on EE

Rueben72 — Mon, 26 Feb 2024 09:22:33 GMT

No Internet at all on EE have checked my data have 125GB avail, but absolutely no connection from any device at all.

Re: Nothing works on EE

James_B — Mon, 26 Feb 2024 10:17:07 GMT

Hi @Rueben72,

Are you using an EE phone or a mobile broadband router?

James

Re: Nothing works on EE

Rueben72 — Mon, 26 Feb 2024 10:38:19 GMT

Tried in both, 2 mobile devices, and also an EE MiFi box, nothing at all. As far as calls etc that's fine. But no connection for data from any source.

Re: Nothing works on EE

James_B — Mon, 26 Feb 2024 10:49:52 GMT

Do you devices display a 4G or 5G connection, @Rueben72?

Does the Network Status Checker report any problems in your area?

James

Re: Nothing works on EE

Rueben72 — Mon, 26 Feb 2024 11:37:27 GMT

Ref the status checker no idea, as if i allow EE to detect location, says can not locate, if I input my postcode says postcode doesn't exist. Utter joke of a service provider EE.

Anyway I don't have this amount of time with this issue, especially as its taken half a day already and absolutely nothing resolved.

You have lost a customer, just won't renew the plan, wish had never joined, thankfully its PAYG with a pack, so couple weeks and I be away from you.

I shall go & get a sim from another company later today.

Re: Nothing works on EE

James_B — Mon, 26 Feb 2024 12:51:04 GMT

I'm sorry to hear that, @Rueben72

If you'd like me to check for problems in your area, don't hesitate to send me postcode via private message.

James