topic No service in Mobile Network discussions

No service

Asl2981 — Sat, 24 Feb 2024 17:42:59 GMT

I got 4 SIM cards with ee and I haven’t had signal for 3 days now and it’s still on going. Ee can’t tell me when it’s going to come back on. Do I get a discount on the monthly bill

Re: No service

Northerner — Sat, 24 Feb 2024 18:19:22 GMT

Hi @Asl2981

Are you in the UK.

Have you checked EE network status checker (click on check status)

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: No service

Asl2981 — Sat, 24 Feb 2024 18:25:29 GMT

Hi yes in uk and check online and with ee customer service they can’t even help me

Re: No service

Northerner — Sat, 24 Feb 2024 18:30:22 GMT

Hi @Asl2981

There are no network issues locally.

Is this issue in one location (at home only for example) or everywhere.

Are your Sims PAYG or pay monthly contract.

What did customer service say.

Thanks

Re: No service

Asl2981 — Sat, 24 Feb 2024 18:41:00 GMT

I got them on monthly I was with bt for 10 years and they moved me over that was a big mistake I have had not but problems with ee . I just got off the phone they have raised a complaint now thank you

Re: No service

bristolian — Sat, 24 Feb 2024 19:01:01 GMT

@Asl2981 wrote:

Hi yes in uk and check online and with ee customer service they can’t even help me

Can you be more specific about what "can't even help me" means?

Did they acknowledge a reported fault in your area that is causing this loss of service? That should be shown on the status check if so.

Or if there's no reported fault but multiple EE users all have similar issues in the locality, you can use the "report a problem" link on the same webtool to submit details for further checks. CS could have also done this for you.

Re: No service

Asl2981 — Sat, 24 Feb 2024 19:15:34 GMT

Hi yes it’s Cf328ad yes ee knows about and a a complaint has been raised