topic Re: Problem Recieving verification codes from Buypass id in Norway in Mobile Network discussions

Problem Recieving verification codes from Buypass id in Norway

Stonyboy57 — Mon, 23 Oct 2023 18:28:33 GMT

I live in the uk but have worked in Norway for over 20 years. I also do banking and am connected to the tax system in Norway and to their social security system. I can only connect to these Authorities using verification codes sent from Norway using the Buypass id system but the verification codes buy text have stopped coming from Norway since August 23 and I have no way of looking at logging in to Tax, Social security and Banking.

I have spoken to E E level 2 technical support and was told that this arose because of the method of code transfer through the E E network which is basically BT.

I belive that allot of other EE customers are affected and this is having a serious financial effect on many who either bank or receive payments and tax returns from Norway.

Any help on this would be appreciated.

Re: Problem Recieving verification codes from Buypass id in Norway

bristolian — Mon, 23 Oct 2023 18:34:42 GMT

Assuming you can receive texts from other senders, you should report this to CS. If you have spoken to EE L2, did they offer to raise a support fault ticket? Did you ask for one to be raised?

Re: Problem Recieving verification codes from Buypass id in Norway

Stonyboy57 — Mon, 23 Oct 2023 19:06:15 GMT

Yes I raised a ticket and as I stated in my ip its to do with the delivery method but no proper explanation was given. I can't even get norwegian texts in Norway. Its horrendous.

Re: Problem Recieving verification codes from Buypass id in Norway

bristolian — Mon, 23 Oct 2023 20:59:30 GMT

If you're receiving texts from foreign senders, they would still route via EE's UK network - regardless of where in the world you are.

I would suggest querying the lack of explanation with the L2 team you were dealing with - I wish you good luck.

Re: Problem Recieving verification codes from Buypass id in Norway

Rob317 — Sun, 05 Nov 2023 08:56:00 GMT

I'm having the exact same problem. This has worked for me with no issues in the past and for some reason it's stopped working. It's also have large consequences for me and when I go to change the phone number with Buypass, I'm not able to as one needs Bank ID to do so, which means you need a Norwegian Bank account.

I will raise a ticket as well.

Re: Problem Recieving verification codes from Buypass id in Norway

Stonyboy57 — Sun, 05 Nov 2023 09:39:27 GMT

Yes please do . Start by contacting Ee level 2 technical it’s a huge problem and needs fixing

Re: Problem Recieving verification codes from Buypass id in Norway

Rob317 — Thu, 09 Nov 2023 15:01:24 GMT

@Stonyboy57 - I ended up changed my 2FA over to a phone that uses a different network. That solved the problem. EE have been aware of this issue for some time and it's still not resolved, so my recommendation would be to switch providers if you are in a bind.

Re: Problem Recieving verification codes from Buypass id in Norway

Stonyboy57 — Thu, 09 Nov 2023 16:44:01 GMT

Hi Yes I have resolved this problem by getting a Tesco 02 SIM card and contacted Buypass id directly and gave them my new phone no which was put in to my profile so am now able to log in to Nav. No security level 4 so problem resolved.

Re: Problem Recieving verification codes from Buypass id in Norway

dylanw89 — Thu, 08 Feb 2024 11:11:39 GMT

Was there any more updates on this? I also work in Norway and unable to use Buypass 😞

Re: Problem Recieving verification codes from Buypass id in Norway

Leanne_T — Thu, 08 Feb 2024 14:06:31 GMT

Hi @dylanw89

Thanks for coming back to the community.

Can you receive texts from other numbers?

Leanne.

Re: Problem Recieving verification codes from Buypass id in Norway

dylanw89 — Thu, 08 Feb 2024 14:14:20 GMT

Hello,

yes I can receive text from other numbers but just not Buypass.

Re: Problem Recieving verification codes from Buypass id in Norway

Leanne_T — Thu, 08 Feb 2024 14:23:03 GMT

Thanks @dylanw89

Have you reported this to our tech guides by giving us a call and completing some troubleshooting so this can be investigated?

Leanne.

Re: Problem Recieving verification codes from Buypass id in Norway

dave1spark — Thu, 22 Feb 2024 18:21:22 GMT

Hi,

I was using the App a lot recently and then it suddenly stopped working. I have been an EE customer for years and have used the App plenty. Why would it suddenly be blocked. I have spoken to Technical and Buypass who say the problem lies we EE. This issue seems to have just happened recently to a few EE customers.

Re: Problem Recieving verification codes from Buypass id in Norway

James_B — Thu, 22 Feb 2024 19:00:24 GMT

Hi @dave1spark,

Welcome to the EE Community.

Was it EE technical support you spoke to? Did they raise a support ticket?

James

Re: Problem Recieving verification codes from Buypass id in Norway

dylanw89 — Thu, 22 Feb 2024 19:47:16 GMT

Hello mate, the reply I got from ee was get a second phone and use another network for Buypass 😂 I have found that minid works though for skattetaten and altinn.