topic Re: Unable to make/receive calls in Mobile Network discussions

Unable to make/receive calls

LouH153 — Sat, 17 Feb 2024 14:09:36 GMT

For the last few days I haven't been able to make/receive calls or texts or use mobile data. It says I'm not registered on a mobile network and showing emergency calls only but even that didn't work (needed to make an emergency call yesterday but couldn't!)

I can't access my voicemail.

I've switched the phone off several times and reset it - so tried all the obvious 'fixes' but still no luck .

It's a Galaxy Flip Z5 ,I'm in the UK.

Re: Unable to make/receive calls

bristolian — Sat, 17 Feb 2024 14:11:37 GMT

Is this loss of coverage specific to one location, or more general? The latter could indicate a phone fault, the former a local loss of service.

Local outages can be checked via the "check status" option on https://coverage.ee.co.uk/coverage/ee

Re: Unable to make/receive calls

LouH153 — Sat, 17 Feb 2024 14:13:41 GMT

No, it'seems to be everywhere but thanks for the link!

Re: Unable to make/receive calls

Northerner — Sat, 17 Feb 2024 14:26:45 GMT

Hi @LouH153

Was the Galaxy Flip Z5 from EE or did you get it elsewhere.

Are you on EE PAYG or pay monthly contract.

Can you try the SIM in another phone.

Thanks

Re: Unable to make/receive calls

LouH153 — Sat, 17 Feb 2024 17:30:09 GMT

Hi,
I spoke to tech support who advised a new SIM which I now have so
hopefully that should solve the issues...

Re: Unable to make/receive calls

Leanne_T — Sun, 18 Feb 2024 08:28:52 GMT

Hi @LouH153

Let us know how you get on with the new SIM 🙂

Leanne.

Re: Unable to make/receive calls

LouH153 — Mon, 19 Feb 2024 08:15:49 GMT

The new SIM has made a difference however the signal is significantly
weaker in my area .
Another call to tech support didn't really solve much - apparently my
home is on the edge of an area where there has been issues but that doesn't
explain the poor signal in other areas plus the fact I wasn't able even to
make an emergency call.

Re: Unable to make/receive calls

Leanne_T — Mon, 19 Feb 2024 08:17:57 GMT

Hi @LouH153

Are you experiencing poor signal in other areas after receiving the new SIM card?

You can check for any reported issues on the EE Coverage & Network Status Checker | Check your signal if you enter the postcode you are in and select 'check status'

Leanne.

Re: Unable to make/receive calls

LouH153 — Mon, 19 Feb 2024 08:23:49 GMT

Yes, in areas that has previously had good signal.....

Re: Unable to make/receive calls

bristolian — Mon, 19 Feb 2024 09:12:56 GMT

Do other EE users have similar problems in these same locations?