topic No network for 5 days now in Mobile Network discussions https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357767#M32646 <P>I can't believe how slow and lacking in action EE is , we've had no signal for 5 days now and EE keep saying they are aware of the problem but we have had no updates on progress even though I keep asking for them.</P><P>No phone and no text. WiFi calling isn't working. We are cut off, and my other half needs her phone for updates and appointment reminders from the hospital.</P><P>This is so frustrating.</P><P>Come on EE pull your fingers out, we've been customers of yours for years, how about a bit of loyalty back?</P> Tue, 13 Feb 2024 09:26:45 GMT NorNo 2024-02-13T09:26:45Z No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357767#M32646 <P>I can't believe how slow and lacking in action EE is , we've had no signal for 5 days now and EE keep saying they are aware of the problem but we have had no updates on progress even though I keep asking for them.</P><P>No phone and no text. WiFi calling isn't working. We are cut off, and my other half needs her phone for updates and appointment reminders from the hospital.</P><P>This is so frustrating.</P><P>Come on EE pull your fingers out, we've been customers of yours for years, how about a bit of loyalty back?</P> Tue, 13 Feb 2024 09:26:45 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357767#M32646 NorNo 2024-02-13T09:26:45Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357771#M32647 <P>Network outages affect all customers, irrespective of long-standing accounts or otherwise. Have you registered for updates using the "keep me posted" link on the status webtool?</P> <P>That's the best option.</P> Tue, 13 Feb 2024 09:35:54 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357771#M32647 bristolian 2024-02-13T09:35:54Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357773#M32648 <P>Yes, many times I have clicked that link to keep me updated, and I have only once received an actual update.</P> Tue, 13 Feb 2024 09:37:08 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357773#M32648 NorNo 2024-02-13T09:37:08Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357835#M32655 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4274098">@NorNo</a></SPAN>&nbsp;</P> <P>I am sorry to hear you have signal problems, once our network team have further updates you will receive a text or email with information.&nbsp;</P> <P>Leanne.</P> Tue, 13 Feb 2024 12:02:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357835#M32655 Leanne_T 2024-02-13T12:02:50Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357846#M32656 <P>Thank you <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a></P><P>It had actually been since last Thursday. Just to know if they are on site, and some sort of recognition that it is actually being looked at.</P><P>It feels like we are in a queue, with no idea how long the queue is</P> Tue, 13 Feb 2024 12:29:28 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357846#M32656 NorNo 2024-02-13T12:29:28Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357881#M32657 <P>Not at all faults require a physical onsite presence. If the status checker recognises an issue, there will be open fault ticket.</P> Tue, 13 Feb 2024 14:48:03 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1357881#M32657 bristolian 2024-02-13T14:48:03Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1358525#M32683 <P>It has finally been fixed, and I did get a brief message to say it was, although I'm sorry to complain but the lack of communication has been very stressful</P> Thu, 15 Feb 2024 11:47:12 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1358525#M32683 NorNo 2024-02-15T11:47:12Z Re: No network for 5 days now https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1358526#M32684 <P>I am sorry this has taken time to fix the service issue in the area <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4274098">@NorNo</a></SPAN>&nbsp;</P> <P>Thanks for keeping us updated.&nbsp;</P> <P>Leanne.</P> Thu, 15 Feb 2024 11:53:46 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-network-for-5-days-now/m-p/1358526#M32684 Leanne_T 2024-02-15T11:53:46Z