topic Re: Connection Checker Not working in Mobile Network discussions

Connection Checker Not working

Pete2609 — Mon, 12 Feb 2024 22:51:47 GMT

Hi All,I came over to EE a month ago and the connection checker has never worked on iPhone 12 or Android A05s ,Does anyone have the same problem,I’m Battersea, London Area

Re: Connection Checker Not working

bristolian — Mon, 12 Feb 2024 23:12:25 GMT

What do you mean by the "connection checker"? And are you using it on your phone itself?

In what way has it never worked - what happens when you use it?

Re: Connection Checker Not working

Pete2609 — Mon, 12 Feb 2024 23:24:07 GMT

Hi Bristolian Ive been trying to use the connection checker in the Help part on we app with my ee sim in the phone The galaxy A05 and not working from end of December,put the same app in my old iPhone 12 and same thing,says unavailable Just wondering if anyone else wherever they are having same problem,as said in first post I’m in London and don’t know if that matters,Thanks for reply

Re: Connection Checker Not working

XRaySpeX — Mon, 12 Feb 2024 23:43:26 GMT

@Pete2609 : Going to this link: Network Status Checker , does both work there or do they fail in the same way?

Re: Connection Checker Not working

Pete2609 — Wed, 14 Feb 2024 09:06:31 GMT

Cheers for that friend,Went to the link and it was perfect,Thanks

Re: Connection Checker Not working

XRaySpeX — Wed, 14 Feb 2024 09:18:19 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Connection Checker Not working

Pete2609 — Sun, 18 Feb 2024 21:58:11 GMT

Does anyone know why the Connection checker has not been working for about 4 weeks, That's the checker in the help checker in the EE App,I'm based London if that makes any difference, Help and advice would be appreciated

Re: Connection Checker Not working

Leanne_T — Mon, 19 Feb 2024 08:03:44 GMT

Hi @Pete2609

Thanks for coming back to the community.

Do you have location services turned on for the app?

If so, have you tried removing and reinstalling the app?

Leanne 🙂

Re: Connection Checker Not working

Pete2609 — Mon, 19 Feb 2024 08:54:49 GMT

Thanks for the reply,yes I have location turned on on both my Android and
iPhone,just won’t work,it does save my postcode, tried everything and I
have maximum bars signal ,Any suggestions

From

Peter Glover

Re: Connection Checker Not working

Leanne_T — Mon, 19 Feb 2024 08:55:38 GMT

Do you get an error message? @Pete2609

Have you tried removing and reinstalling the app?

Leanne.

Re: Connection Checker Not working

XRaySpeX — Mon, 19 Feb 2024 09:19:19 GMT

So it works online but not in the app?

Re: Connection Checker Not working

Pete2609 — Sun, 25 Feb 2024 09:39:15 GMT

Morning Everyone, I've been asking on here did anyone know why the connection checker doesn't work in the EE App in South London, Didn't get a resolve but what I did get was a call from EE asking me if I wanted to change from PAYG to contract, When I asked the reason for the call it was because of my postings here,If I go on a package then the checker will work and also I'll get 5G which is in my area but once again not for PAYG,So us mere mortals can't have the good stuff,Funny that because on my back up phone I'm using Vodafone and the Connection/Speed checker is fine and it's running 5G perfect Hope that helps anyone else who thought it might have been there phone or sim to old,Not the case it's just EE being a scrooge, Went into Vodafone and going to port my number to them and have 5G and Checker without contract.

Re: Connection Checker Not working

Chris_B — Sun, 25 Feb 2024 10:32:33 GMT

@Pete2609 EE have never advertised PAYG users get 5g, and what can you do with 5G that you can not do with 4G ? And posting on here has nothing to do with anyone calling you about changing over to a contract of any sort. The network checker working or not working has nothing to do with being on PAYG or contract. It’s an online tool for you to use it doesn’t know what tariff you’re on. Here is the tool without going through the app CLICK HERE