topic Re: Signal in Mobile Network discussions

Signal

Emma424 — Sun, 11 Feb 2024 14:16:06 GMT

Hi can please help me as I haven't had signal for the past month and I have paid my bill and I can't make calls or Receive calls aswell I have e taken the sim out and put it back in plus I have done Airplane mode turning it off then back on and still nothing

Re: Signal

Northerner — Sun, 11 Feb 2024 14:37:57 GMT

Hi @Emma424

What device do you have and did you get it from EE.
Have you tried the SIM in another device.
Are you in the UK.
Does this issue only happen in one location (home,work etc)
Can you use WiFi calling.

Thanks

Re: Signal

Emma424 — Sun, 11 Feb 2024 14:40:22 GMT

I have got a Samsung galaxy S23 ultra and I got it from EE I have done everything I can think of and I'm from the uk

Re: Signal

bristolian — Sun, 11 Feb 2024 14:48:02 GMT

Are you only having this "no coverage" problem in one specific location, or is it non-area-specific and it happens everywhere?

The former could potentially be a protracted coverage issue, but the latter would suggest a device/SIM problem.

Do other EE users have similar problems in the same location you do?