topic Re: 4G signal in Mobile Network discussions

4G signal

811800 — Tue, 06 Feb 2024 15:21:13 GMT

I have a 4G unlimited sim in a router which powers my WiFi. At varying times usually 11.00 to 11.30 am the signal drops and my WiFi disconnects. My wife works from home and is reliant upon a reliable WiFi signal. It takes upto an hour to reconnect although the 4G signal appears to be working. Any help or advice would be appreciated

Re: 4G signal

bristolian — Tue, 06 Feb 2024 15:40:56 GMT

Do you have an EE phone, and is that similarly affected?

Is it the WiFi *from* the router that's dropping? Or the 4G service *to* the router?

Re: 4G signal

811800 — Tue, 06 Feb 2024 17:21:24 GMT

Thanks for replying

The 4G drops momentarily and interrupts the router. The router has its own WiFi and I have hard wired WiFi from there around the house. My iPhone drops the WiFi and reverts to 4G and back again automatically but the router has difficulty in reconnecting even on its own WiFi and then the hard wired one. It always occurs around the same time each day 11.00 - 11.30 am. Seems alright at other times. One of my televisions has to reconnected to the WiFi every day presumably for the same reason.

Re: 4G signal

James_B — Wed, 07 Feb 2024 08:22:37 GMT

Hi @811800,

Could you test with your additional WiFi equipment disconnected from the router and let us know if you see the same issue?

James

Re: 4G signal

811800 — Wed, 07 Feb 2024 08:44:09 GMT

Hi
Okay I’ll try that. Sounds like a plan to identify the source of the problem.
Cheers
Sent from my iPhone

Re: 4G signal

James_B — Wed, 07 Feb 2024 08:52:54 GMT

Thanks, @811800

Speak soon. 🙂

James

Re: 4G signal

811800 — Mon, 12 Feb 2024 11:51:53 GMT

Right then!

have watched the signal for a few days and can confirm that it drops out on the router momentarily about the same time each day. Not just once though but several times over about a half hour period. It affects both the router WiFi and my wired system. My iPhone identifies the change each time by dropping the WiFi and reverting to 4g which appears to be working, but cannot be absolutely certain as it is just a second or two. My wife’s connection to her work’s system requires a full sign in each time connection is lost.
It would appear to be EE signal as we have had the work system double checked by their IT staff and the laptop too!

I would love to know to whom I Should complain to

cheers

Andrew

Re: 4G signal

Christopher_G — Mon, 12 Feb 2024 14:06:06 GMT

OK, thanks @811800

I recommend getting in touch with our technical support team so they can take a look at it and run through some tests with you.
Chris