topic Re: LL14 cefn mawr wrexham no data in Mobile Network discussions

LL14 cefn mawr wrexham no data

robbyj — Sat, 03 Feb 2024 17:10:18 GMT

HI All.

anybody having issues with data on ee with using data on a 2/3 bar signal in the cefn/trevor/carefiar area of wrexham?

been like this for a month now , can make calls and texts but anytime i try data it always fails until i leave the area and it works again ?

Re: LL14 cefn mawr wrexham no data

James_B — Sun, 04 Feb 2024 08:26:44 GMT

Hi @robbyj,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in the area?

James

Re: LL14 cefn mawr wrexham no data

bristolian — Sun, 04 Feb 2024 20:02:20 GMT

Wrexham is in an area where 3G coverage has now been switched off, so if your don't have a 4G phone then you will be using 2G permanently - explaining your symptoms.

What phone are you using, and are you on an EE plan?

Re: LL14 cefn mawr wrexham no data

robbyj — Mon, 05 Feb 2024 14:58:15 GMT

Hi James,

im in a 5g/4g area and everything is fine using the network status checker.

regards

robby

Re: LL14 cefn mawr wrexham no data

robbyj — Mon, 05 Feb 2024 14:59:28 GMT

hi ,

i have an iphone 15 pro and i am on the unlimited 100gb plan with EE.

my girlfriend has the iphone 14 pro max and she has same issue with EE in this area.

regards

robby

Re: LL14 cefn mawr wrexham no data

Katie_B — Mon, 05 Feb 2024 15:10:29 GMT

Thanks for confirming this @robbyj.

Are you aware of anyone else experiencing this?

Katie

Re: LL14 cefn mawr wrexham no data

bristolian — Mon, 05 Feb 2024 15:41:23 GMT

Does your phone show 4G coverage when you have this problem?

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 00:08:35 GMT

Hi Katie , yes there are a few people in the area I know of that h

ave complained over the phone but get no help , but it might be a problem with the transmitter at LL20 .

ive seen a whole group post about it on Facebook

regards

Robby

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 00:09:27 GMT

Hi , yes I have 4g and I’m able to make calls and text , but no internet.

Re: LL14 cefn mawr wrexham no data

XRaySpeX — Tue, 06 Feb 2024 00:24:08 GMT

You can't go round publishing the full names of 3rd-parties on a public site.

Re: LL14 cefn mawr wrexham no data

bristolian — Tue, 06 Feb 2024 08:18:06 GMT

@robbyj wrote:

Hi , yes I have 4g and I’m able to make calls and text

Does VoLTE (Android) or 4G-call (Apple) show onscreen when you make or receive calls in this area?

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 14:26:43 GMT

Hi ,

the posted screenshot is from a public group and i had permission of the group admins to share the information if it helps resolve the issue that EE says doesn't exsist, yet its giving people who phone up about it discounts !

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 14:29:52 GMT

Hi , yes i have a 2/3 bar signal on 4g , when i move out of the area it suddenly works.

we have another nearby mast that is not working , LL20 butt my coverage says i come off a different mast , yet my data stopped working the same time this LL20 mast stopped working for data ?

Re: LL14 cefn mawr wrexham no data

bristolian — Tue, 06 Feb 2024 14:43:22 GMT

@robbyj wrote:

Hi , yes i have a 2/3 bar signal on 4g , when i move out of the area it suddenly works.

That's not directly addressing the point that I asked - does VoLTE (Android) or 4G-call (Apple) show onscreen when you make or receive calls in this area? VoLTE is the tech underpinning 4G-calling, which is - in basic terms - an addition to 4G coverage.

You can have 4G service without VoLTE, and if so - this could be part of the issue.

As much as a social media group can be useful for comparing notes, it's no substitute for proper fault reporting - has each & every affected user on that group reported their issues via EE's channels? Assuming there's no existing recognised issue there.

@robbyj wrote:

we have another nearby mast that is not working , LL20 butt my coverage says i come off a different mast , yet my data stopped working the same time this LL20 mast stopped working for data ?

A site outage can often have a slight knock-on effect on surrounding sites, by way of traffic offloading. It's common for indicated coverage to remain the same, but there to be performance issues due to increased load.

Re: LL14 cefn mawr wrexham no data

XRaySpeX — Tue, 06 Feb 2024 14:44:01 GMT

It's still against Community Guidelines, but still @Katie_B will be able to read it. You should have PM'ed it.

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 18:36:48 GMT

hi ,

ah ok . i didnt know that sorry. im new to this forum and reporting things.

Re: LL14 cefn mawr wrexham no data

XRaySpeX — Tue, 06 Feb 2024 18:39:30 GMT

Please read EE Community guidelines

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 18:40:13 GMT

hi , im not sure how to see that on iphone.. i jusr see the 2/3 bar signal and 4g showing. from what i can gather in the local facebook group... people are phoning up complaining and just being given reduced tariffs for now , but EE saying theres no problem with the ll14 mast. yet the LL20 mast went down just after xmas and was due to be repaired january 26th, but hasnt yet. the data thingy on the mast was water damaged.

so just drawing a conclusion that the ll20 mast has affected the ll14 mast somehow.. yet its not showing any issue on EE online.

Re: LL14 cefn mawr wrexham no data

bristolian — Tue, 06 Feb 2024 20:50:51 GMT

@robbyj wrote:

the data thingy on the mast was water damaged.

I would love to know what piece of radio equipment is interpreted by CS as being a "data thingy"!!

In very simple terms, if one particular network site is off-service for whatever reason, then some of the traffic normally handled by it would be picked up by neighbouring sites.

If the data traffic is especially heavy, the overall loss of capacity could easily cause a slowdown in speeds in the remaining coverage areas.

Re: LL14 cefn mawr wrexham no data

robbyj — Tue, 06 Feb 2024 21:01:31 GMT

hi ,

if that was the case then why is there no reported issue with the ll14 mast ? yet if it is being overloaded with data and bringing it to a stand still you think that EE would mention that or put a post on the mast site about that.

the new part was due to arrive on January 26th for the LL20 mast, but EE couldn't give a time when it would be fitted.

I though you might be able to offer some help but it seems you cant.. unless you can get an update from EE about the mast or get me a reduced bill from dec 23 ?