topic Re: Phone calls cutting off in Mobile Network discussions

Phone calls cutting off

Sianay — Sun, 28 Jan 2024 18:33:58 GMT

Been with EE for two years now and I’ve never had any problems until recently where every phone call I’ve made has hung up randomly every 10-15 minutes.

My Wifi Calling is off it happens everywhere and I’m using a IPhone 13 is there a fix to this, I’ve had this phone for only 2 years.

Re: Phone calls cutting off

bristolian — Sun, 28 Jan 2024 19:39:04 GMT

Are you in a similar location when calls drop?

Does VoLTE (Android) or 4G-call (Apple) show onscreen when you have call problems?

Re: Phone calls cutting off

Sianay — Mon, 29 Jan 2024 16:22:53 GMT

It’s everywhere I’m at so far both when I’m the one receiving the calls and when I’m the one making them too and no nothing shows up when this happens it’s just the normal screen.

Re: Phone calls cutting off

Christopher_G — Mon, 29 Jan 2024 18:45:49 GMT

Thanks, @Sianay

Is your phone on the latest software?

Chris

Re: Phone calls cutting off

Sianay — Wed, 31 Jan 2024 15:15:26 GMT

Yes my phones up to date as far as I’m aware it’s also started happening to my partner who’s also with EE but he has a different phone make and model we haven’t left our city so we’re not sure if it will continue elsewhere

Re: Phone calls cutting off

bristolian — Wed, 31 Jan 2024 15:48:26 GMT

Does VoLTE (Android) or 4G-call (Apple) show onscreen when you have call problems?