topic Re: No Service in Mobile Network discussions

No Service

Dilys123 — Wed, 31 Jan 2024 09:27:58 GMT

Please help!

my phone was lost and I got a replacement sim. I have spoken to EE who say the sim is active, but I have no service and I am unable to add my number to receive iMessages or calls etc. I have tried removing the sim, updating the phone, airplane mode and nothing is making a difference. It has been 14 hours since I put in the new sim and EE confirmed it was active.

Re: No Service

bristolian — Wed, 31 Jan 2024 10:09:34 GMT

Does EE show if you perform a manual network search? Do you have this problem in multiple locations?

Re: No Service

Dilys123 — Wed, 31 Jan 2024 10:22:04 GMT

Hi! Yes it shows if I search manually but it never connects to it.

I have only tried 1 location, is it worth taking the phone out of the house and trying to see if it connects outside maybe? I did perform a check to see if there were network issues in my area and it said excellent.

Re: No Service

Dilys123 — Wed, 31 Jan 2024 10:53:06 GMT

Just to add changing location has made no difference either 😞

Re: No Service

James_B — Wed, 31 Jan 2024 12:15:16 GMT

Hi @Dilys123,

Welcome to the EE Community. 🙂

SIM activations can take up to 24 hours, although it's usually much quicker.

Is WiFi Calling working?

James

Re: No Service

Dilys123 — Wed, 31 Jan 2024 12:25:13 GMT

Hi James !

I don’t believe Wi-Fi calling is working … I need to verify my number but cannot receive texts to do this.

it is still saying no service and I am only able to receive iMessages to my email address.

is there anything else i can try or need to make sure is on so the sim can activate please?

thank you!

Re: No Service

Chris_B — Wed, 31 Jan 2024 12:28:46 GMT

@Dilys123 is this other phone network unlocked?

Re: No Service

bristolian — Wed, 31 Jan 2024 12:38:02 GMT

WiFi-calling requires a connection to EE's core network in the exact same way a mobile-based call does.

Re: No Service

Dilys123 — Wed, 31 Jan 2024 12:38:26 GMT

Which phone network sorry? The replacement phone? I did reset iPhone on it if this is what you mean.

thank you!

Re: No Service

Dilys123 — Wed, 31 Jan 2024 12:49:08 GMT

Just to add in the network section of my settings it says ‘SIM not provisioned’

Re: No Service

Dilys123 — Wed, 31 Jan 2024 12:51:10 GMT

I have checked and it says ‘no SIM restrictions’

Re: No Service

James_B — Wed, 31 Jan 2024 13:14:06 GMT

Hi @Dilys123,

If WiFi Calling isn't working either, we can rule out a local network issue.

If your SIM still isn't activated after 24 hours, please get in touch with Technical Support.

Thanks

James