topic Re: Internet access in Mobile Network discussions

Internet access

lyndalupin — Tue, 30 Jan 2024 20:44:09 GMT

I keep getting a message saying no Internet access whenever I'm out. Never been a problem till recently. Use a few parking apps and each time I go to use one I'm given this message. What can I do?

Re: Internet access

bristolian — Tue, 30 Jan 2024 22:23:43 GMT

Can you be specific on what you mean by "recently"? Where, roughly in the UK, are you?

Are you able to use other internet-based functions on your phone when this happens?

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 08:28:47 GMT

It's been in the last month. I live in Essex. To be honest I haven't tried getting any other internet based functions while I've been out. I know there isn't a problem with the actual Apps as they work at home. I don't do email on my phone but I do WhatsApp so will try sending a message while I'm out today. Thank you for trying to help

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 08:39:19 GMT

Hi @lyndalupin

Thanks for coming here.

Do you have signal showing when you get this message?

Do you data remaining from your allowance?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 08:45:46 GMT

I know I have enough data and I have no problem getting the parking aps from home because I have started to use the pre-booking system due to having this problem when I'm out. Sorry I'm a bit of a dinosaur when it comes to technology - what signal and where do I look for it? All I get is a red message on the screen saying No Internet Access. Thank you for trying to help

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 08:55:55 GMT

No problem @lyndalupin

Which phone are you using?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 09:12:58 GMT

Samsung Galaxy A53 5G

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 09:18:00 GMT

Thanks @lyndalupin

If you go into Settings then Apps, select the parking apps are they set up to use mobile data?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 09:37:12 GMT

under Mobile data it's got No data used. Also the Remove permissions if app is unused is on? not sure if that makes any difference

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 09:49:32 GMT

Thanks @lyndalupin

Can you try using other apps when you are away from home and not connected to WiFi this will help us know if this is affecting all data usage?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 09:56:02 GMT

I will Leanne but not going out today (retired). Will I be able to tell if I just stand in my front garden and try it? Can I get back to you when I do go out and will try it

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 10:00:13 GMT

You can turn off WiFi at home and try the apps @lyndalupin

Please reply to this post and we will get the reply 🙂

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 10:04:50 GMT

I've turned off the Wifi. There seems to be a problem with the 3 parking apps I use but other apps e.g. MyMail and Slimming World are working fine

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 10:27:12 GMT

Thanks @lyndalupin

Can you try deleting and reinstalling the apps to see if you can connect?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 10:31:51 GMT

Sorry I'm such a numpty. I haven't a clue what I'm doing half the time. I just realised that you probably wanted me to send message ithout WiFi via the app on this phone and I've been communicating with you via my laptop. I've put WiFi back on to send this message from my phone so I can be sure you'll get it. All three parking apps are working with WiFi back on but can't find locations when I turn WiFi off.

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 10:44:54 GMT

Thanks @lyndalupin

Do you have location services turned on for the apps in your phone settings?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 10:52:27 GMT

Under Location it is On - is that what you mean?

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 11:12:08 GMT

Can you check app permissions within the location settings @lyndalupin

Does this show as on for the parking apps?

Leanne.

Re: Internet access

lyndalupin — Wed, 31 Jan 2024 11:22:49 GMT

two of them say Permissions granted and the other I can't check as it's asking me to put in the location code

Re: Internet access

Leanne_T — Wed, 31 Jan 2024 11:38:27 GMT

Thanks @lyndalupin

Have you tried deleting the apps and reinstalling setting up from the start again?

Leanne.