topic Re: significant decline in 5G/4G & Service in Mobile Network discussions

significant decline in 5G/4G & Service

SilverArrow63 — Wed, 24 Jan 2024 00:00:42 GMT

I’ve noticed a significant decline in the network’s performance over the last 6-12 months despite upgrading to the new iPhone recently. The 5G/4G connectivity in most places including built-up areas has become increasingly inconsistent, often leaving me and my partner with little to no connection. Also the frequency of call dropouts is becoming far to often considering how much we pay each month.

calls to address the issue with customer service seem to fall on deaf ears, like this is just normal now!

It’s quite obvious I’m not the only customer facing this level of intermittent service and it only seems to be getting worse.

What’s going on!?!

Re: significant decline in 5G/4G & Service

Christopher_G — Wed, 24 Jan 2024 07:36:04 GMT

Hi @SilverArrow63

Welcome to the community.

Is there a particular area that you have problems with? Does your experience match our prediction on the coverage checker?
Chris

Re: significant decline in 5G/4G & Service

bristolian — Wed, 24 Jan 2024 08:00:50 GMT

Having a variation in the onscreen bars is perfectly normal, even more so with a 5G phone - the 5G network is still in relative infancy compared with the mature 4G rollout.

If you're getting calls dropping or data not loading, that would be cause for concern. Does 4G-calling show onscreen when calls drop?