topic Re: I can’t receive calls in Mobile Network discussions

I can’t receive calls

Ewazet — Fri, 19 Jan 2024 16:10:35 GMT

Re: I can’t receive calls

Ewazet — Fri, 19 Jan 2024 16:11:34 GMT

Hi I can’t receive calls from today morning. Don’t know what happens, I didn’t change anything

Re: I can’t receive calls

bristolian — Fri, 19 Jan 2024 16:12:45 GMT

Does your phone show coverage indicators? Can you make outbound calls OK?

Can you send & receive text messages, and use mobile data?

Re: I can’t receive calls

Ewazet — Fri, 19 Jan 2024 18:24:41 GMT

Yes I can make calls, sent messeges and receive.

Re: I can’t receive calls

Katie_B — Sat, 20 Jan 2024 07:54:12 GMT

Thanks for confirming @Ewazet.

Does this occur in more than one location?

Do you receive missed call notifications?

Katie

Re: I can’t receive calls

Ewazet — Sat, 20 Jan 2024 08:12:18 GMT

It happens in different locations, I don’t receive any notifications about missed calls. Yesterday I spent nearly 2 hours with technical department and they didn’t know what is wrong.

Re: I can’t receive calls

Katie_B — Sat, 20 Jan 2024 08:13:24 GMT

Hi @Ewazet.

Has our technical care team raised a ticket for this?

Is this still being investigated?

Katie

Re: I can’t receive calls

Ewazet — Sat, 20 Jan 2024 08:36:47 GMT

Yes I need to wait 3 days, we wil see what wil happens hope they will solve this 😓

Re: I can’t receive calls

Katie_B — Sat, 20 Jan 2024 09:12:01 GMT

Please keep us updated here on the community @Ewazet.

Fingers crossed this is resolved for you ASAP.

Katie