topic Re: sim 2 not allowed samsung galaxy 8 in Mobile Network discussions

sim 2 not allowed samsung galaxy 8

elenatoo — Wed, 17 Jan 2024 22:29:36 GMT

I have a Samsung Galaxy 8. Sim 1 is EE and another country sim is in slot 2. EE is set as default for calls, texts and data. Both sims were working fine for 5 years. Several days ago sim2 stopped working. And it isn't recognised anymore.

What do you think?

Thank you,

Elena

Re: sim 2 not allowed samsung galaxy 8

nothingaboutme0 — Wed, 17 Jan 2024 23:02:22 GMT

Hey! Please do try these following steps!

Restart the Phone: Often resolves temporary glitches.
Reinsert the SIM Card: Ensure it's properly seated in the tray.
Clean the SIM Card: Gently wipe with a soft cloth.
Try SIM in Another Phone: To check if the issue is with the SIM or the phone.
Check for Software Updates: Update the phone if needed.
Reset Network Settings: Note that this will erase saved Wi-Fi and Bluetooth connections

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Wed, 17 Jan 2024 23:13:05 GMT

Hi,

I have tried everything you recommended. Nothing helps.
Sim 2 is Russian Vimpelcom (Beeline). Can it be under sanctions in the UK?

Thank you,
Elena

Re: sim 2 not allowed samsung galaxy 8

nothingaboutme0 — Wed, 17 Jan 2024 23:51:08 GMT

Possibly to be honest, I can't say for sure though!

Apologies!

Re: sim 2 not allowed samsung galaxy 8

XRaySpeX — Thu, 18 Jan 2024 00:04:01 GMT

Are you on contract or PAYG?

Where are you?

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Thu, 18 Jan 2024 00:06:05 GMT

Hi,

I am om contract. i live in London.

Thank you,
Elena

Re: sim 2 not allowed samsung galaxy 8

XRaySpeX — Thu, 18 Jan 2024 00:15:28 GMT

But where are you now?

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Thu, 18 Jan 2024 00:16:45 GMT

In London

Re: sim 2 not allowed samsung galaxy 8

James_B — Thu, 18 Jan 2024 08:04:58 GMT

Hi @elenatoo,

Have you contacted your network provider to see if your SIM is still active and has roaming services activated?

James

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Thu, 18 Jan 2024 08:15:35 GMT

Yes, I contacted the VimpelCom (Beeline) Russia provider. My Russian sim is active and the roaming services for it are activated.

Elena

Re: sim 2 not allowed samsung galaxy 8

James_B — Thu, 18 Jan 2024 08:42:14 GMT

Does the SIM work if you put in the other SIM slot, @elenatoo?

James

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Thu, 18 Jan 2024 08:56:12 GMT

No. I tried also another phone. And it does not work.

Re: sim 2 not allowed samsung galaxy 8

James_B — Thu, 18 Jan 2024 09:27:35 GMT

Hi @elenatoo,

That confirms that the issue is SIM card or account related. Please contact your service provider for support.

Thanks

James

Re: sim 2 not allowed samsung galaxy 8

elenatoo — Fri, 19 Jan 2024 10:48:27 GMT

Hi,

I contacted the Russian Vimpelcom (Beeline) (the provider for SIM 2). They tested the SIM card 2 remotely again and found out that the plastic of the card was damaged. In the end, they installed an E-SIM on my phone with the same number. Everything works now!

Thank you for the discussions regarding my problem and prompt answers))

Elena

Re: sim 2 not allowed samsung galaxy 8

James_B — Fri, 19 Jan 2024 11:03:51 GMT

Thanks for the update, @elenatoo

Glad you got it sorted. 🙂

James