topic Re: SIM only signal issues in Mobile Network discussions

SIM only signal issues

MrsDay828 — Sat, 13 Jan 2024 22:02:52 GMT

Since switching from an EE phone contract to a SIM only contract I am struggling to get signal to use internet when not connected to WiFi. My daughter's SIM only contract has the same issues but my husband's phone contract doesn't. We can be stood next to each other and he will have signal I won't. Can't be an issue with the phone as that's not changed and it is 2 SIM only contracts.

Anyone else have this issue?

Re: SIM only signal issues

Christopher_G — Sun, 14 Jan 2024 09:08:03 GMT

Hi @MrsDay828

Welcome to the community.

Could you pop your postcode into our coverage checker and hit 'check status'? It will let you know if we're aware of any maintenance works in your area. If we're not aware of any problems, it will let you report one so that our network team can look into it.

Chris

Re: SIM only signal issues

bristolian — Sun, 14 Jan 2024 22:08:42 GMT

@MrsDay828 wrote:

We can be stood next to each other and he will have signal I won't.

Try a 2way SIM-swap. Put the known working SIM in the non-working phone, and the non-working SIM in the working phone.

See if the problem follows the SIM or remains with the phone.