topic Re: Problem with calls Network in Mobile Network discussions

Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 12:21:19 GMT

Interrupts calls. I can't communicate with the person I calling, and I can hear crackling noises or crackling noises when calling someone. This happens on every phone of 4 people who live with us, regardless of whether we are at home or in the city. And I can't reach EE because they send me some automatic messages and I haven't been able to get help for several months. Therefore, I will be resigning from your services

Re: Problem with calls Network

Christopher_G — Thu, 11 Jan 2024 14:33:29 GMT

Hi @Ozga85

Welcome to the community.

I'm sorry to hear that you've been having some problems with your service. Have you checked the status of your postcode on our coverage checker? If you call 150 and follow the options for technical support, you should get through to speak to someone. You can request a call back and receive a message. You need to reply to that message to book the call.

Chris

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 14:44:05 GMT

yes many times, it still shows that I have good range network , but I don't. my son doesn't have it either, my partner who works outside the city also has a problem. And it's not about the signal, it's about the fact that we can't hear each other during the conversation. There is a pause and there is noise and other things. It's impossible to talk

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 14:46:07 GMT

yes, mamy times it still shows that I have good range, but I don't. my son doesn't have it either, my partner who works outside the city also has a problem. And it's not about the signal probobly, it's about the fact that we can't hear each other during the conversation. There is a pause and there is noise and other things. It's impossible to talk .This is happen few monhts

Re: Problem with calls Network

Christopher_G — Thu, 11 Jan 2024 14:46:56 GMT

If you hit 'check status', it will let you know if we're aware of any problems in the area, @Ozga85. It'll let you report a problem with call quality too, which would be looked into by our network team.

Chris

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 14:48:58 GMT

this doesn't help

Re: Problem with calls Network

Christopher_G — Thu, 11 Jan 2024 14:57:44 GMT

You would need to either report the problem through that method, or speak to our Technical Support team, @Ozga85

Chris

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 15:01:09 GMT

I have already done it this way many times. How can I talk to someone if when I call 150, the machine sends me text messages to the same link where I still can't solve the problem?

Re: Problem with calls Network

Christopher_G — Thu, 11 Jan 2024 15:57:09 GMT

What does the message say, @Ozga85. Do you ever get the option to speak to someone or an option for someone to call you back?

Chris

Re: Problem with calls Network

bristolian — Thu, 11 Jan 2024 16:08:36 GMT

If you choose the "new visual service" (I think that's the wording) on 150 which is option 1, then this text message can be the result. Just choose option 2 and then navigate through whatever menus work, to queue for an agent.

Your symptoms do sound unusual, are you using WiFi-calling at the time? It's normal for the occasional momentary audio dropout if you're travelling, but a constant issue would suggest some very unique radio circumstances. Or a fault somewhere,.

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 16:14:06 GMT

Yes , I did, but no one called me back

Re: Problem with calls Network

Ozga85 — Thu, 11 Jan 2024 16:16:50 GMT

Yes, I use Wifi all the time because otherwise I can't talk. Ok, I'll try yet to choose option 2