topic Re: Call internet issuss in Mobile Network discussions

Call internet issuss

Steohanjec77 — Wed, 10 Jan 2024 19:53:13 GMT

Really frustrated cant make calls and send messages when out and about and can only send messages when connected to wifi was on chat to ee then got cut of nearly 2 hours still not resolved!

Re: Call internet issuss

Northerner — Wed, 10 Jan 2024 21:07:58 GMT

Hi @Steohanjec77

Are you EE PAYG or pay monthly contract.
Are you in the UK.
Have you tried restarting your device.
What device do you have and did you get this from EE.

Have you checked for local network issues?

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Call internet issuss

Steohanjec77 — Wed, 10 Jan 2024 22:14:24 GMT

Yes I am in UK tried everything so annoying 🙃 was on message to EE got cut of cant make calls send or receive texts but can use WhatsApp via WiFi I have a Samsung s10 only started yesterday

Re: Call internet issuss

bristolian — Wed, 10 Jan 2024 22:43:44 GMT

WhatsApp & other messaging apps don't route their "calls" through the mobile network in the same way, but as pure data traffic - so all this proves is that your phone had a working internet connection.

Can you be a bit more specific on what you mean by "tried everything"? What, exactly, has been tried thus far? Does your phone show a mobile network connection?

Re: Call internet issuss

Steohanjec77 — Thu, 11 Jan 2024 06:43:57 GMT

I have updated my software turned my phone on and off tired airplane mode and turned back on, took sim out put back in sim was updated by EE. There is network showing turned my phone of last night switched on and still can't make a call all it shows is calling but its not ringing

Re: Call internet issuss

Christopher_G — Thu, 11 Jan 2024 08:20:28 GMT

Did you check the status of the network in your area on the coverage checker, @Steohanjec77? Are we aware of any issues in your area?

Chris