topic Re: WiFi calling in Mobile Network discussions

WiFi calling

BoyJohn — Mon, 01 Jan 2024 15:21:00 GMT

WiFi calling is available on my Moto g8 Plus, but not on my wife's Moto g9 Plus. We're both on PAYG, but I have a Subscription Pack. Is that why, or is it to do with phone models?

Thanks and Happy New Year

Re: WiFi calling

Storm500 — Mon, 01 Jan 2024 16:11:41 GMT

If the g9 is capable of "WiFi Calling" then there will be an option to enable "WiFi Calling" in "Settings"?

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 19:00:30 GMT

According to Motorola/Lenovo, WiFi calling is available on the Moto g9 Plus, but is 'carrier dependent', so the problem seems to be that EE haven't enabled it, which is a bit crap, really.

Re: WiFi calling

Storm500 — Mon, 01 Jan 2024 19:30:21 GMT

Checked on EE website it states: “WiFi Calling is available to anyone with EE who has a compatible device.” See https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling#article-mobile-2

Have you checked the settings on the g9? There should be one to switch WiFi calling on/off.

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 20:10:17 GMT

Thanks, Storm500.

The EE list of Motorola phones is very short - just 5 of them - and doesn't include the g9 (although my g8, an earlier model is included). Strange when the phone itself is WiFi calling enabled. This from Motorola/Lenovo:

Moto G9 Plus does support WiFi calls. However, your network provider has to both offer WiFi calls and support it for your specific model in order for it to work. All of our more recent phones released in the UK offer WiFi calling, but unfortunately that doesn't mean that the networks supports the option for all of them.

It's a pity because EE had the best coverage round here, but the signal is weak to non-existent, although I can sometimes pick it up on my g8.

I'm wondering if I get a SIM from another supplier that does support WiFi calling on the Moto g9 and put it in the second SIM slot, I might have more success.

Re: WiFi calling

Storm500 — Mon, 01 Jan 2024 20:21:48 GMT

Have you checked the WiFi calling settings on the g9?

Edit: I just checked if my iPhone is listed. It’s not but WiFi Calling works.

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 20:21:36 GMT

Yes. On my g8 they are in Settings>Mobile network>Advanced.

On the g9, they don't exist

Re: WiFi calling

Storm500 — Mon, 01 Jan 2024 20:25:57 GMT

Try swapping your SIM over to the g9 and see if the settings appear.

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 20:29:07 GMT

Good idea. I'll give it a try. Thanks

Re: WiFi calling

Storm500 — Mon, 01 Jan 2024 20:32:23 GMT

You could also check that g9’s OS is up to date.

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 21:15:55 GMT

Swapping SIMs in various combinations didn't do the trick.

Interesting that your iPhone isn't listed but works

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 21:17:00 GMT

Yes, all updated.

Had enough for today, thanks for your help

Re: WiFi calling

Chris_B — Mon, 01 Jan 2024 21:23:21 GMT

@BoyJohn Ask your wife to call customer services to check that Wi-Fi calling is enabled on her account. Where was this device purchased from ?

If it wasn’t from EE it might just need to be flashed with EE branded Android. Not all Android devices will work with WiFi calling unless it came from EE so that service can be installed on the device.

Re: WiFi calling

BoyJohn — Mon, 01 Jan 2024 22:11:59 GMT

Thanks, Chris_B, that's interesting, and helpful.

No the phone wasn't bought from EE, so I'll ask them if it can be flashed with EE Android.

Thanks again

Re: WiFi calling

BoyJohn — Wed, 03 Jan 2024 20:28:45 GMT

The tech team were brilliant and extremely patient sorting this out. Seems it's a fault on the phone

Re: WiFi calling

Leanne_T — Thu, 04 Jan 2024 07:52:53 GMT

Thanks for coming back and letting us know @BoyJohn

Leanne 🙂

Re: WiFi calling

1MarkA — Fri, 24 May 2024 11:31:36 GMT

A bit late, but I have an identical issue with my 9G9Plus. We're you able to get it working or did they conclude that there was a problem with the phone and WiFi calling is not able to work?

Re: WiFi calling

Katie_B — Fri, 24 May 2024 11:38:19 GMT

Good afternoon @1MarkA.

Thanks for coming here.

By previous posts, I believe our technical care team were able to help resolve this.

Please give us a call on 150 and the team will be happy to help.

Katie

Re: WiFi calling

1MarkA — Wed, 29 May 2024 11:51:09 GMT

Sadly they were not able to help with me.
Wish I knew how BoyJohn's was sorted.