topic Re: Moving house to a no reception area - can i cancel my contract ? in Mobile Network discussions

Re: Moving house to a no reception area - can i cancel my contract ?

Amyjones91 — Fri, 29 Dec 2023 12:00:26 GMT

Did you stay with EE or leave? My signal coverage has gone bad and I can’t make phone calls or receive them.

Re: Re: Moving house to a no reception area - can i cancel my contract ?

Haswell01 — Fri, 29 Dec 2023 12:29:22 GMT

Left, they didn’t help in the slightest and made me pay for further 10 months of contract, issuing me a letter of deadlock -,totally unfair after years being with them - will NEVER use them again and would advise others that their customer loyalty is zero in my case.

Re: Re: Moving house to a no reception area - can i cancel my contract ?

bristolian — Fri, 29 Dec 2023 12:46:40 GMT

What type of coverage issue are you querying?

Is this lack of coverage in a particular area, having moved from a previous locality?

Or that there seems to be a temporary outage in an area where there wasn't before?

Re: Re: Moving house to a no reception area - can i cancel my contract ?

Amyjones91 — Fri, 29 Dec 2023 13:25:54 GMT

I’ve done the service checker to receive and make phone calls everything is fine. But the last few months the only place in my house I can get signal is hanging out of my son’s bedroom window.

Re: Re: Moving house to a no reception area - can i cancel my contract ?

bristolian — Fri, 29 Dec 2023 13:52:52 GMT

There may have been some optimisation activity in your case, usually with the aim of improving overall coverage.

Do you have a WiFi-router at home? WiFi-calling would be a good solution if so.

It allows you full use of your phone for calls & texts without needing any mobile coverage. Calls will hand between 4G-mobile & WiFi as necessary outdoors.